APPEARANCES
SUMMARY
PRACTICE AND PROCEDURE - Striking-out/dismissal
PRACTICE AND PROCEDURE - Costs
An Employment Tribunal erred in law in granting relief from the sanction of a strike out following the failure to provide particulars pursuant to an Unless Order.
The Employment Judge erred in granting such relief without having ascertained whether further particulars, provided shortly before the hearing, constituted material compliance with the Unless Order.
The Employment Judge further erred in granting relief to all 25 named complainants, having failed to have regard to the fact that there were six individuals in respect of whom no particulars had been provided (they being no longer represented by the solicitors representing the other Claimants) and a further four individuals in respect of whom the late-provided particulars indicated that the information required was not available. In respect of those ten Claimants the EAT directed that the claims be struck out, no alternative course having been open to the Employment Judge. In respect of the remaining Claimants, the matter was remitted to a fresh Employment Tribunal to ascertain whether there had indeed been material compliance such as to entitle the Tribunal to grant the relief sought.
The conjoined appeal as to the quantum of wasted costs awarded against OH Parsons LLP was refused, the Judge having been entitled to make the summary calculation in the manner which he did.
HIS HONOUR JUDGE MARTYN BARKLEM
"1. This is a multiple claim for holiday pay. Originally there were four separate groups of claim presented on various dates. There are 25 claimants. I have had responsibility for the management of these claims since they were presented. The first group of claims was presented on 16 January 2015 and a response was filed on 24 February 2015. The second group of claims, led by Mr Hinson, was filed on 6 March [2015]. The third claim was a single claim brought by Matthew Renwick on 6 May 2015. A response to the claim was accepted on 24 June 2015. The fourth group of claims, led by Mr Bate, was filed with the tribunal on 30 June 2015. A response to that group of claims was filed on 5 August in that year.
2. The first preliminary hearing conducted in relation to these claims was before me on 12 June 2015. At the time there were three groups of claims including the single claim of Mr Renwick, as it was at that hearing. I ordered the claimants to provide further information in connection with their claims in accordance with a request which had been presented to the claimants by the respondent on 10 June. I did not list that group of claims for a further hearing, until later. After the second Bate group had been added to the multiple, I made an order to those claimants to provide the same further information as their colleagues were required to provide. The information I ordered at the hearing on 12 June 2015 was to be provided by 24 July 2015. In the case of the second Bate group, they were to deliver the further information by 23 October 2015.
3. I was then invited to consider making an unless order, on the basis that the information had not been supplied. By letter from the solicitors for the respondent dated 30 September 2015 I was invited to set a new deadline and to make any further order in the form of an Unless Order. The claimants' representatives objected to the making of such an order. They drew a distinction between complying with requirements to fully plead the claim prior to disclosure, which they could do, and complying with the order to provide schedules of loss, which they could not do until after disclosure. The claimants had incomplete records of pay and holiday. I decided to make an unless order and my order was sent to the parties on 27 October 2015. It was restricted to the information requested at paragraphs 2, 3, 4 and 5(a) of the request for further information date 10 June 2015. Paragraph 2 was about the contractual terms said to support the claims. Paragraph 3 related to application, or not, of a collective agreement called the Working Rule Agreement. Paragraph 4 sought an explanation of the basis of the claims by reference to sections 221-224 Employment Rights Act. Paragraph 5(a) required the claimants to specify which elements of pay should be included in the calculation of holiday in individual cases. The order provided that the claim of any claimant who fails to provide such information would stand dismissed without further order or the need for any hearing. I gave reasons for the making of the order within the order itself. They were as follows:
The judge's reasons for making this order are: the claimants' representatives did not complain about the scope of the order I made in June, and the claimants have been given further time in which to comply. The original claimants were to provide information by 24 July. It is only the claimants added by consolidation in 3301896/2015 who had until 23 October to supply the information. I am not told that any information has so far been supplied.
4. On 1 December 2015 I gave further directions. No response had been filed by the respondents in the Hinson group and I directed that to be done within 28 days. There was then to be a preliminary hearing before me, which was listed for 28 January 2016.
5. The preliminary hearing in January, which I set up for case management purposes became, in effect, an analysis of whether or not the claimants had complied with the unless order. I decided that they had not done so and, in the record of the hearing that day, 28 January 2016, I included notice to the claimants to the effect that their claims were struck out by operation of the unless order and the provisions of rule 38 Employment Tribunal Rules of Procedure 2013. I therefore declared that the proceedings were at an end subject only to the possibility of an application under rule 38(2) to set aside the unless order and any application for costs. My reasons for coming to the conclusion that the claims were struck out were included in a Case Management Summary document sent to the parties on 29 January 2016."
"16. I decided to accept that the document should be treated as having been served. There was time for some brief analysis of it, but I could reach no definitive conclusion as to whether or not, in detail, the document complied with the terms of my original order."
"14. It does not assist the claimants that the respondent accepts that the claimants had provided the information sought at paragraph 3 of the request, and that I was of the view that they had complied with the request for information at paragraph 5(a). The fact that the claimants have not supplied the information requested at paragraph 2 of the request is fatal to these claims. The failure to comply leads inevitably to the claims being dismissed, by virtue of the terms of the order. The question of discretion only arises if there should be an application to set aside the unless order under rule 38(2). Mr Doherty did not have instructions to make such an application today. Under the rule, the claimants have 14 days from the date on which notice is given to the parties that the claims are struck out to make such an application."
"19. I was referred to a number of authorities by the parties. It is clear from Neary v Governing Body of St Albans Girls' School [2010] ICR 473 that an employment tribunal is not required, when considering an application which seeks review of an order imposing a sanction, to give express consideration to all of the factors formerly listed in rule 3.9 of the Civil Procedure Rules, which are concerned with relief from sanctions, but must consider all relevant factors and avoid considering irrelevant ones. The factors in rule 3.9 could be a helpful checklist. That was a case involving the automatic striking out of the claim without further order following a failure on the part of the claimant to comply with [an] Unless Order.
20. In Thind v Salvesen Logistics Ltd (unreported UKEAT/0487/09/DA), it was said that the relevant circumstances will generally include, but may not be limited to: the reason for the default, and in particular whether it is deliberate; the seriousness of the default; the prejudice to the other party; and whether a fair trial remains possible. The fact that an unless order has been made will always be an important consideration. Unless orders are an important part of the tribunal's procedural armoury (albeit one not to be used lightly) and they must be taken very seriously; their effectiveness will be undermined if tribunals are too ready to set them aside. But that is nevertheless no more than one consideration. No one factor is necessarily determinative of the course which the tribunal should take. Each case will depend on its own facts.
21. It was also said in Neary that any judge thinking of allowing another chance would want to feel some degree of confidence that it would be taken and the particulars would be provided promptly thereafter. The overriding objective requires that the management of the case should result in the case being dealt with justly as between the parties. It also requires the judge to consider the appropriate use of the resources of the tribunal. It is entirely within the overriding objective for a judge to take the view that enough is enough. That stage will more readily be reached in a case of deliberate and persistent failure to comply than one where there is some excuse for it. A party guilty of deliberate and persistent failure to comply with a court order should expect no mercy. The fact which the failure to comply has had and the effect which the grant of relief would have on the parties are factors which are far more important in the case of non-deliberate or partially excusable non-compliance.
22. In Harris v Academies Enterprise Trust [2015] ICR 617, it was said that: rules are there to be observed, orders are there to be observed and breaches are not mere trivial matters; they should result in careful consideration whenever they occur. Tribunal judges are entitled to take a stricter line than they may have taken previously, but it remains a matter to be assessed within the existing rules and the principles in existing cases.
23. In Hylton v Royal Mail Group (unreported UKEAT/0369/14/DA), it was said that, quoting words used in Thind, provided the order itself had been appropriately made, there is an important interest in employment tribunals enforcing compliance, and it may well be just in such a case for a claim to be struck out even though a fair trial would remain possible. It was also said in that case that where a claim has been struck out because of a failure to provide information but, by the time of an application for relief, the information has been supplied, a court will grant relief. The purpose of the orders would have been achieved. The approach should be facilitative rather than penal. That cannot apply however where there has been no compliance even at the stage of seeking relief from the order which was made. Orders are made to be observed.
24. In Opara v Partnerships in Care (unreported UKEAT/0368/09/LA), the Employment Appeal Tribunal suggested that the main focus will be on the default itself; the magnitude of the default; the explanation for the default; the consequences of the default for the parties in the proceedings; the consequences of imposing the sanction on the parties and the proceedings; and the promptness of the application to remedy the default.
25. In Enamejewa [v] British Gas Trading Ltd (unreported UKEAT/0347/14), the same tribunal held that it was not appropriate for the tribunal to consider, as part of its analysis, whether or not it was wrong for the unless order to have been made in the first place.
26. Lastly, in Morgan Motor Co Ltd v Morgan (unreported UKEAT/0128/15/DM), the question arose as to the date on which the question whether a fair trial could be achieved should be considered. Should that matter be considered as at the time of the application or when the sanction had in fact been applied. The difficulty with taking the first of those is that the party in default can later seek to make good the default and argue that a fair trial is now possible. It was said that more than one approach to this is possible. It may be arguable that the tribunal is entitled to consider the matter of the later date, the date of reconsideration, testing that against the interests of justice, but the tribunal must consider whether it is right to look at this question as at the later date."
"28. The first matter that I considered was the service of the document the day before the hearing began. This was done without any explanation as to the delay before it was served and indeed with no apology for the lateness of its service. It was not possible to analyse it in such a way as to come to a definitive view as to whether or not the document would comply with my order. However, in this respect, I was persuaded by a submission from Mr Kohanzad that what my order required the claimants to do was to identify the terms of the contract said to support the claim and, if it is available provide a copy of the contract concerned. He submitted that it is not necessary for me at this stage to, in effect, try the case and come to a view about whether or not the claimants have put forward a tenable argument. It is sufficient if they deliver information which is said to support the claim.
29. However, the delivery of this information the day before the two-day hearing before me falls a long way short of the requirement in Hylton, that information is delivered by the time the application for relief from sanction is made. In such a case, the court will normally grant relief, but that was not the position here.
30. I therefore consider the other factors. The first is the reason for the default. I think there are two parts to this. This first is that O H Parsons did not have all of the required information. Because of that, the decision was taken to supply only generic information in November. The consequence was that where the information was in their possession, it was not put forward, to the potential detriment of the cases of the claimants who had provided them with the required information. To this extent, the decision as to how to proceed, which I have concluded amounts to a default in compliance with the terms of the order, was a deliberate decision on the part of O H Parsons and therefore a deliberation failure to comply with my order. I do not find that it was defiant or contemptuous. Nor was the failure to comply persistent in the sense that there had been multiple separate failures.
31. Next I must consider the seriousness or perhaps the magnitude of the default. There was a concession that the claimants had complied with request number 3 and I found that they had complied with, request number 5(a). My judgment was silent in relation to request number 4. This amounts to substantial but not material compliance. In this respect I found paragraph 23 of Mr Kohanzad's submissions particularly persuasive. He said that, whilst the written contract will no doubt be helpful in many cases, if a worker's pay during statutory holiday does not correspond with their normal remuneration while working, there will probably be a breach of the Working Time Directive. My view is that if an employer makes an additional payment to a worker employed by him, it is reasonable to infer that the payment is made pursuant to a contractual obligation and I do not think that the respondent is prevented from considering the detail of the case in the absence of production of the particular contractual provision relied upon, which might well not exist in documentary form. In this respect I found the submissions made by Mr Martin at paragraph 2 less persuasive.
32. According to Opara, I must consider the explanation for the default. I have dealt with that above. There is consistency in Thind and Opara as to the next factor, which is concerned with prejudice, although it is expressed differently. In Opara there is reference to the consequences of the default for the parties in the proceedings. In my view, the prejudice to the respondent resulting from the failure on the part of the claimants to comply with my order can be compensated for by a costs order. The delay in the case, resulting from the failure to comply, is to the prejudice of the claimants, rather than the respondent. The prejudice resulting from leaving the sanction in place is that claims which have been upheld in principle by the higher courts could not proceed. Leaving the sanction in place enables the respondent to avoid liability in such cases.
33. In Opara it is said that I must consider the promptness of the application to remedy the default. The factors in relation to this are two-edged. The application was made promptly but the information necessary to comply with the order was certainly not provided promptly.
34. I also bear in mind that the original order was made by consent, and that it became necessary for me to issue an unless order.
35. The question of a fair trial could be considered at any point in this process, 27 November 2015, 28 January 2016 or today. The answer is the same whenever it is considered. Provided the claimants provide the necessary information, a fair trial is possible. Such a trial is not possible until the information is supplied.
36. I should add for completeness that only one of the four matters relied upon in the original application under rule 38 would have persuaded me to grant the relief sought. Those factors were in turn: that the representatives did not receive notice of the unless order; that the order itself was not clear; that there was substantial although not material compliance and the seriousness of the consequences of the striking-out of the claims. I do not agree with the first, second or fourth of those matters. For some unexplained reason it was the respondent who was unaware that an unless order had been made. The evidence of Mr Welsh makes it clear that the claimants' representatives knew that such an order had been made. There was no apparent need on the part of the claimants' representatives to seek clarity on the meaning of the order and, to my mind, it was clear. I agree that there was substantial although not material compliance with the order. I do not agree that the seriousness of the consequences of the sanction satisfies the revocation of the sanction in a case where there had been deliberate and persistent failure to comply with the tribunal order, although it may do so in less serious cases. There will have to be other factors, as I have found in this case.
37. I have tried to balance these factors in order to come to my decision. As to whether or not there was compliance with the order, it is impossible to tell because the further information was supplied only the day before the hearing. This does not help the claimants. The default was deliberate on the part of the solicitors but it was not defiant or contemptuous. It resulted from a decision to proceed in a particular way. As to the seriousness or magnitude of the default, I have accepted that there was partial compliance and that the default was less serious than the respondents contended. The arguments about prejudice to the parties lie, it seems to me, in favour of granting the application. If I do not grant the application, claims which, in principle, ought to succeed would be defeated. The fact that the original order was made by consent and that it was necessary for me to make an unless order are factors which weigh against granting the application. As regards the prospects of a fair trial, I accept that a fair trial would be possible once the information is available.
38. Weighing all of those factors in the balance, I consider that the right course is to grant the applications. The weight of argument, as I have summarised matters in the preceding paragraph is in favour of it, and that is my decision.
39. For those reasons, I decided to permit the application."
i. has the legal representative of whom complaint was made acted improperly, unreasonably or negligently?
ii. if so, did such conduct cause the applicant to incur unnecessary costs?
iii. if so, is it, in all the circumstances, just to order the legal representative to compensate the applicant for the whole or part of the relevant costs?
"47. In my view, the decision made by O H Parsons to answer the request for further information, when faced by the unless order, in the way in which they did amounted to improper, unreasonable and negligent conduct. It amounted to a breach of their duty to the tribunal; it did not permit of a reasonable explanation. In relation to the claimants who had presented information, that information was not being presented to the tribunal. Where they could not supply the information, there was a failure on the part of the claimants' solicitors to ask for the tribunal's indulgence and a variation to the order to facilitate the provision of that information later. There was no hint at any time that the solicitors would have difficulty in complying with the terms of the order and they took the decision to deal with the matter generically. In my view this was negligent conduct, in the light of the fact of the unless order. The claimants were at risk of having their claims struck out. I would not have concluded that this was negligent conduct otherwise, but I would still have held it to be improper and unreasonable."
"49. The respondent's solicitors have presented schedules of costs, which, for the period I indicated above amounted to £58,187.56.
50. Mr Kohanzad submitted this was a wholly disproportionate amount. I was provided with a detailed schedule of the work done in connection with all the steps which the respondent's solicitors felt it was necessary to take from 30 November 2015. I considered that schedule. It is not necessary for me to conduct a detailed audit. However, once I took the view, as I did, agreeing with Mr Kohanzad, that the amount of costs claims were disproportionate to the issues I had to consider, some analysis of the schedule became necessary.
51. In this multiple there are only 25 claimants. If I allowed the claim for costs in full, I would in effect be ordering the respondent's solicitors to pay the sum of £2,327.50 per claimant. I am bound, I think, to apply Mr Kohanzad's proportionality argument, having accepted its validity. I do not have any information that would enable me to understand the likely the [sic] average amount of the claims. So it might be said that I have no data by which to conclude that the average amount sought is disproportionate. In other multiple holiday pay claims, I have ordered amounts payable as wasted costs varying between about £1,200.00 per claimant to £350 per claimant (also without knowing the potential value of the claims). That is the only data I have available. I nevertheless rely on it. The amount of some of Counsel's fees appear to be out of proportion to the number of claimants in this group. My impression is that the claims have been progressed as if they were major high-value litigation. That would only be true if there were significantly more claimants in this group. My view is that this is low-value litigation multiplied by 25. On that basis, the costs claimed are excessive. An appropriate figure, within the range just indicated, would be £750 per claimant. This would amount to £18,750.00. This is 32% of the amount claimed. I take the view that to order such a sum would be to let the claimants' solicitors off too lightly. The reason that they are in this position is because they took what was in my view a wrong decision about how to proceed with providing the information I ordered. There is no doubt that they have put the respondents to the incurring of costs which should not have been incurred. I think the correct way to proceed is to order the claimants' solicitors to pay to the respondent 45% of the costs incurred. That is the sum, when rounded down, of £26,000.00.
Future Case Management
52. The claims will now be listed for a case management hearing. That is likely to be before a different Employment Judge."