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You are here: BAILII >> Databases >> Information Commissioner's Office >> London North Eastern Railway (Other) [2022] UKICO 186552 (6 December 2022)
URL: http://www.bailii.org/uk/cases/UKICO/2022/186552.html
Cite as: [2022] UKICO 186552
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London North Eastern Railway
The complainant has requested LNER to disclose details of complaints logged against Train Managers from 1 November 2021 to the date of their request. LNER refused to comply with the request, citing section 12 of FOIA. The Commissioner’s decision is that LNER is entitled to rely on section 12 of FOIA. However, LNER failed to comply with section 16 of FOIA (duty to provide advice and assistance). The Commissioner requires LNER to provide advice and assistance to the complainant in accordance with section 16 of FOIA.FOI 12: Complaint not upheld FOI 16: Complaint upheld
Decision notice: 186552