Information Commissioner's Office

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You are here: BAILII >> Databases >> Information Commissioner's Office >> National Highways (Other) [2021] UKICO ic-81182 (25 October 2021)
URL: http://www.bailii.org/uk/cases/UKICO/2021/ic-81182.html
Cite as: [2021] UKICO ic-81182

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National Highways

The complainant has submitted a seven part request for information to National Highways (formerly Highways England). National Highways advised the complainant that it does not hold the requested information and that its response had fully addressed his request. The Commissioner’s decision is as follows: It has become apparent that the National Highways has failed to obtain the correct objective reading of the request. In line with the duty under section 16(1) of the FOIA, it would have been reasonable for National Highways to offer the complainant advice and assistance in order to help him describe all the requested information. Because it did not do so, National Highways did not comply with section 16(1). The Commissioner requires National Highways to take the following step to ensure compliance with the legislation: National Highways must offer the complainant appropriate advice and assistance so as to enable him to clarify all parts of his request; setting out what it needs from the complainant in order to identify the recorded information the complainant expects National Highways to hold.

FOI 16: Complaint upheld

Decision notice: ic-81182