Information Commissioner's Office

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You are here: BAILII >> Databases >> Information Commissioner's Office >> Financial Ombudsman Service (Other) [2020] UKICO fs50853126 (27 February 2020)
URL: http://www.bailii.org/uk/cases/UKICO/2020/fs50853126.html
Cite as: [2020] UKICO fs50853126

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Financial Ombudsman Service

The complainant has requested information from the FOS in the form of recorded estimates as to how much time was spent on his complaint to it and information regarding the qualifications of the specific ombudsman who dealt with the complaint.  The FOS stated that it did not hold recorded information in relation to time estimates, however it did provide the complainant with a link to its annual report and accounts and later with information as to what actions were undertaken regarding his specific complaint.  In relation to the qualifications of the ombudsman, the FOS refused to confirm or deny whether it held such information, citing section 40(5) of the FOIA as a basis for this.  The Commissioner’s decision is that the FOS is entitled to refuse to confirm or deny whether it holds the relevant requested information.  The Commissioner also finds that the FOS breached sections 1(1) and 1(1)(b) of the FOIA.  The Commissioner requires no steps to be taken.

FOI 40(5): Complaint not upheld

Decision notice: fs50853126