15 November 2017, Central government
The complainant requested information from the Department for Work and Pensions (DWP) relating to its Unacceptable Customer Behaviour policy. The DWP refused the requests under section 12(1) of the Freedom of Information Act 2000 (the Act) as compliance with the requests would exceed the appropriate limit. The Commissioner’s decision is that the DWP is entitled to refuse the requests under section 12(1) of the Act. No steps are required.
FOI 12: Not upheld