23 March 2017, Health (NHS)
The complainant has requested information relating to correspondence between NHS England and a particular dental practice. NHS England refused to comply with the request under section 12 FOIA as it said that it would exceed the cost limit to do so. The Commissioner’s decision is that NHS England was correct to apply section 12 FOIA and that it was not therefore obliged to comply with the request. It did not however provide the complainant with sufficient advice and assistance in accordance with its obligations under section 16 FOIA. The Commissioner requires NHS England to provide the complainant with appropriate advice and assistance or explain why this would not be possible.
FOI 12: Not upheld