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You are here: BAILII >> Databases >> Information Commissioner's Office >> Financial Ombudsman Service (Local government (Other)) [2016] UKICO FS50611202 (16 June 2016)
URL: http://www.bailii.org/uk/cases/UKICO/2016/FS50611202.html
Cite as: [2016] UKICO FS50611202
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Financial Ombudsman Service
16 June 2016, Local government (Other)
The complainant has requested from the Financial Ombudsman Service (FOS) information about referrals to FOS from non-disabled and disabled complainants, and complaints that have been upheld and not upheld. FOS says that it is not obliged to comply with the request under section 12(1) of the FOIA because to do so would exceed the appropriate cost/time limit. The Commissioner’s decision is that to comply with the request would exceed the appropriate limit and that FOS has correctly applied section 12(1) to the request. He also finds that FOS met its obligation under section 16 to offer advice and assistance with regards to the request. The Commissioner does not require FOS to take any steps.
FOI 12: Not upheld