Summary: The complainant has requested information about fees remission in relation to immigration. The Home Office did not respond to the request within the 20 working day limit. The Commissioner-™s decision is that the Home Office has breached section 10 as it did not respond to the complainant within the twenty working day limit. The Commissioner also considers that the Home Office has breached section 16 as it did not offer the complainant any advice or assistance. The Commissioner does not require the Home Office to take any further steps.
Section of Act/EIR & Finding: FOI 10 - Complaint Upheld, FOI 16 - Complaint Upheld