Information Commissioner's Office

Canal and River Trust

10 June 2014, Education (Other)

The complainant requested information about unscheduled closures on the Canal and River Trust’s network. The Canal and River Trust (‘the Trust’) asked the complainant to narrow the scope of their request, which they did. The Trust did not then provide a response or appear to respond to a request for an internal review. During the Commissioner’s investigation, the Trust provided a response to the modified request. The Commissioner’s decision, however, is that the Trust breached regulation 5 of the EIR as it did not provide the response within 20 working days of the request. Although there were failings in the Trust’s handling of the complainant’s request for an internal review, the Commissioner has decided that, on balance, the Trust complied with the requirements of regulation 11. Since the Trust has now released information to the complainant, the Commissioner does not require the Trust to take any further action.

EIR 5: Upheld EIR 11: Not upheld