Summary: The complainant requested information concerning a complaint about the Child Support Agency (CSA) and a subsequent complaint about the Independent Case Examiner (ICE). The Commissioner-™s decision is that on the balance of probabilities the Department for Work and Pensions (DWP) does not hold some of the information within the scope of the request. However, in relation to the Child Support Guide (Volume 7 revised edition) (Child Support Guide) he does not consider that the DWP has adequately complied with its duty under section 1(1)(a) of the FOIA. This is because the DWP informed the complainant that the information contained within the Child Support Guide was not held without taking reasonable steps to determine whether it held the information. The Commissioner requires the DWP to take the following steps to ensure compliance with the legislation. Either carry out reasonable searches to determine whether it holds the Child Support Guide or issue a valid refusal notice explaining why the DWP cannot confirm or deny whether the information is held.
Section of Act/EIR & Finding: FOI 1 - Complaint Upheld