Summary: The complainant has requested information about the public authority-™s processes for dealing with complaints. The public authority advised that the information was already available to him and provided links to the relevant documentation, thereby stating that the information was exempt by virtue of section 21 of the FOIA. The Information Commissioner-™s decision is that the public authority responded properly to the request and he does not require any steps to be taken.
Section of Act/EIR & Finding: FOI 21 - Complaint Not upheld