Summary: The complainant has requested from the Identity and Passport Service (IPS) of the Home Office information about passport applications, complaints handling and complaints made about IPS to PHSO (Parliamentary and Health Service Ombudsman). The Commissioner-™s decision is that the Home Office incorrectly applied section 14(1) of the Freedom of Information Act (the Act) to the complainant-™s request. The complainant has now received responses to both the request of 14 November 2011 and the clarification of 12 December 2011, due to the intervention of the Commissioner. The Commissioner does not require the Home Office to take any steps to ensure compliance with the legislation.
Section of Act/EIR & Finding: FOI 14 - Complaint Upheld