Summary: The complainant asked the Equality and Human Rights Commission (-˜the EHRC-™) for information about the number of -˜requests for assistance-™ made by Irish people and their outcome. The EHRC explained that they could not work out this information without doing work beyond the costs limit and applied section 12(1) of FOIA [-˜the costs limit-™]. The complainant referred a complaint to the Information Commissioner (-˜the Commissioner-™). The Commissioner-™s decision is that the EHRC applied section 12(1) appropriately in this case. However, it failed to offer reasonable advice and assistance and so breached the requirements of section 16(1). The Commissioner has considered what would constitute reasonable advice and assistance and has concluded that there are only two possible options. He has elected to say what they are in this decision notice and therefore used his discretion not to order any remedial steps in this case.
Section of Act/EIR & Finding: FOI 12 - Complaint Not upheld, FOI 16 - Complaint Upheld