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You are here: BAILII >> Databases >> Information Commissioner's Office >> Parliamentary and Health Service Ombudsman (Decision Notice) [2011] UKICO FS50389485 (15 November 2011)
URL: http://www.bailii.org/uk/cases/UKICO/2011/FS50389485.html
Cite as: [2011] UKICO FS50389485
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Parliamentary and Health Service Ombudsman (Decision Notice) [2011] UKICO FS50389485 (15 November 2011)
Summary: The complainant requested information from the Parliamentary and Health Service Ombudsman (the -˜PHSO-™) that informs staff reviewing complaints about its own work how to handle those complaints. Specifically, the complainant wanted to know what legal arguments and principles staff use when reviewing cases and what materials the PHSO uses to train those staff to make decisions on cases. The Commissioner-™s decision is that, on the balance of probabilities, the PHSO does not hold any information in addition to that it provided to the complainant. However, he also considers that whilst the PHSO did provide the information requested it did not do so within 20 working days of the request and so it breached section 10 of the FOIA. The Commissioner does not require any steps to be taken. Information Tribunal appeal number EA/2011/0283 dismissed.
Section of Act/EIR & Finding: FOI 1 - Complaint Upheld, FOI 10 - Complaint Upheld