Summary: The complainant requested a copy of a book from the British Library in an electronic format. The Library refused the request under section 21 of the Act, (available to the requestor by other means), and provided details to him as to how he could buy or inspect the book at his local library or at the British Library without using his rights under section 1 of the Act. The Complainant then wrote back stating that he was aware that he could access the information in these ways, however he had asked for the information to be provided in electronic format, and this was not currently accessible in that format. The Commissioner's decision is that the British Library was correct to apply section 21 to the information.
Section of Act/EIR & Finding: FOI 21 - Complaint Not upheld