Summary: The complainant requested indicative passport control times and the most recent Service Level Agreement made between Eurotunnel and the public authority. The public authority refused to provide this citing section 43(2) as its basis for doing so. It upheld this position on internal review although it did provide a copy of its generic service level agreement. It also introduced reliance on section 31(1)(e). The Commissioner has decided that the public authority was not entitled to rely on either section 31(1)(e) or section 43(2) In failing to provide the Service Level Agreement upon request the public authority contravened section 1 and section 10 of the Act.
Section of Act/EIR & Finding: FOI 10 - Complaint Upheld, FOI 31 - Complaint Upheld, FOI 43 - Complaint Upheld