Summary: The complainant requested information on which councils had applied for, and been awarded, the Customer Service Excellence Mark (-˜CSE-™) along with those councils previously holding a Charter Mark. The public authority-™s initial response was that some of the information was not held, some was already in the public domain and some was exempt by virtue of section 12 of the Act. The public authority suggested that a refinement of the request would enable some information to be provided. The complainant agreed to refine the request during the course of the Commissioner-™s investigation. The Commissioner investigated and was satisfied that some of the information was not held at the time of the request, although the public authority went on to obtain and provide this information on a goodwill basis, some of the information was already in the public domain and the remaining information could be provided following the refinement of the original request. The Commissioner requires no steps to be taken.
Section of Act/EIR & Finding: FOI 1 - Complaint Upheld, FOI 3 - Complaint Not upheld, FOI 10 - Complaint Upheld, FOI 17 - Complaint Upheld