Summary: The complainant requested all papers and information regarding a complaint he had previously made. The BBC responded claiming that the information had been destroyed in line with their retention schedule. The complainant then widened his request to include information relating to the destruction of this complaint file; however the BBC misunderstood this element of the request and did not confirm that they held this information. The Commissioner is satisfied that the information requested initially is not held, by he finds the BBC in breach of section 1 of the Act with regard to the widened request and requires that they take steps to remedy this. The Information Tribunal has ruled on this decision and has dismissed this appeal.
Section of Act/EIR & Finding: EIR 5 - Complaint Upheld, FOI 1 - Complaint Upheld