QUEEN'S BENCH DIVISION
Strand, London, WC2A 2LL |
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B e f o r e :
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Claimant |
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- and - |
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(1)WESTMINISTER CITY COUNCIL |
Defendants |
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(2) ANCA MARKS |
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(3) JAMES THOMAS |
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Edward Faulks QC & Julian Waters (instructed by Barlow Lyde and Gilbert) for the Defendants
Hearing dates: 13–16 & 20th December 2004
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Crown Copyright ©
Mr Justice Tugendhat :
THE MEANING OF THE WORDS
'S
S is an 11 year-old young girl…
Due to the fact that S never discusses her difficulties with anyone and keeps all her feelings inside she is vulnerable and at risk… This especially includes risks like drug abuse, prostitution and teenage pregnancy…
Concerns increase if it's considered that there have been numerous reports of S's high level of sexual awareness…
S is also extremely protective of her mother and distrusts any professional related to social services. There is no particularly strong bond between S and [the Claimant] and it is reported that she dislikes him making visits to her school. It has been reported to Social Services that at one stage [the Claimant] regularly took S out for dinner at very expensive restaurants, as well as buying her loads of gifts. During the Core Assessment that was done last year professionals raised the concern that [the Claimant] might be grooming S for prostitution. S has very little contact with her biological father.'
"Evidence is not admissible on the issue of natural and ordinary meaning. It is essentially a matter of impression. The Court should give the articles the natural and ordinary meaning(s) which they would have conveyed to the ordinary reasonable reader, reading them once. Hypothetical reasonable readers should not be treated as either naïve or unduly suspicious. They should be treated as being capable of reading between the lines and engaging in some loose thinking, but not as being avid for scandal. The Court should avoid an overelaborate analysis of the article, because an ordinary reader would not analyse the article as a lawyer or accountant would analyse documents or accounts. I should have regard to the impression the relevant words have made upon me, in considering what impact it would have made on the hypothetical reasonable reader. The Court should certainly not take too literal an approach to its task.
48. Context is always important…."
" (d) Referral to Brunel Family Centre to be pursued for direct work with S to begin …. (g) James Thomas, Team Manager, has agreed to review the family's case records in relation to information disputed in Conference. He will write to the family after this has been done".
"…. in order to ensure the children's safety I would be grateful if the Claimant would remain in your company when you are with H and S during the holiday period".
THE FACTS RELEVANT TO THE LIBEL CLAIM
THE WITNESSES FOR THE DEFENDANTS
"… emphasized the fact that they are extremely concerned about S at present, mainly because of the possible impact her transfer to Secondary School could have on her. Due to the fact that S never discussed her difficulties with anybody and kept it all inside, she is at risk of being manipulated by older girls. This includes risks like drug abuse, prostitution and teenage pregnancy. …I was made aware of a couple of serious concerns with regard to the mother's ability to care for the children. Apart from her continuous drug use, there has been some allegations made by reliable sources that different men visit the flat all through the day. …"
"Anca is concerned about the relationship between [the Claimant] and S. He may have previously been the mothers' pimp, though Anca needs to read the back files in more detail to establish the basis for this. [The Claimant] is taking S out for dinner, giving her expensive presents, possibly grooming her.
Decisions tasks and timescales
to discuss in detail in next supervision session.
Anca to read the file in full".
"I attended the Brunel Family Centre for a pre-arranged meeting to review the core assessment. Unfortunately due to confusion at Brunel they were not aware of the meeting. Katherine [Lemberger] and I discussed her work and then met with Eneska and Karen Quinn … we discussed the issues and Katherine`s concerns about the present situation. Katherine felt that there were concern about the relationship between [the Claimant] and S. She felt that this relationship was not natural and that there was a possibility (all be it speculative) that [the Claimant] had an unhealthy interest in S and it was almost as though she was being primed. S was very wary of [the Claimant[ and did not like him. Concerns expressed were re [the mother's] drug use whilst the children were in the house. The impact of the lifestyle on the children of a drug user. Concern that [the mother] was using on top of her methadone and thus needing to finance this. Concern that [the mother] was a prostitute and the risk that this posed for S and the role modelling that was being set for S. Concern that there was a lot of men coming and going in the flat. Concern that there was rarely enough food for the children. Concern about the relationship between [the Claimant] and [the mother]. Concern that [the Claimant] continually deflects from the needs of the children through his continual complaints. Concern that [the Claimant] is actually detrimental to trying to meet the needs of the children… the issue of prostitution was one which was discussed as to how to bring this up in the core assessment. Agreement that it appears to some extent as though social services have been colluding with the mother and that it is important that all agencies are very clear that secrets will not be kept…"
"I asked [the mother] what she had spent her money on. [The mother] said that she had spent it on buying treats for the children. We discussed budgeting. [The mother] said that she did not want to have to budget. She said it was very depressing having to survive on a small amount of money and she couldn't do it. [The mother] said that she used to get her extra money from theft and fraud but that she doesn't do that now and hasn't for several years because she got caught when S was with her. I asked her how much she was spending on drugs. She says that she has methadone then uses crack cocaine or heroine twice a week. She said it cost her about £40 a week. She said a few months back she was doing about £100 a day but not now. I commended her for cutting down. I asked her how she got the money for drugs. She said that she had her means. I asked her about the concerns that she was prostituting. [The mother] got very upset and said that she was not a prostitute and that she has never had sex in the bed upstairs which she has had since H was born. She said that she had met [the Claimant] when she worked at an escort agency. She said that she had sex with him one night and then later found out that she was pregnant and thought hat it was his. She said that she regretted this. She said that he had been around ever since and that he was in love with her. She said that although she loved him she didn't want to be with him and she couldn't understand why he stuck around. She said that they did not get on a lot of the time though she needed him for transport and that he helped out with the children and with money etc. She said that he is living there now. I asked her again about prostitution. She said that she did not and that the only person she slept with was a man in Chelsea who she had been seeing for years and that they would meet for dinner and that he would give her money and that sometimes she had sex with him. She said that she did not view that as prostitution. She said that she viewed it as no differently to having a boyfriend who would buy her a dress. She repeated this anecdote repeatedly over the rest of my visit so much so that it seemed as though she was trying to convince herself. The mother was extremely upset when I asked Katherine to confirm that she had told her and Anthea that she was prostituting for money. The mother denied this. [The mother] said that if anything was written about her being a prostitute she would sue us and get a lawyer. [The mother] said that she never got any support from social services… I asked to see S. [The mother] went and got her from next-door S was very wary of me. I asked her what she had had for dinner the night before. S said a burger and chips. I asked about the night before she said chicken and chips. Either the mother is lying when she says they have not had the money to buy food or S is lying. [The mother] got very upset and asked us to leave. Whilst we were there a man came to the door and [the mother] told him that her social worker was there and could he wait. When we left this man was waiting outside… "
"My assessment and thoughts
Concern.
The relationship between [the Claimant] and [the mother] seems extremely destructive to the emotional stability of the children. [The Claimant] is very attacking of [the mother] yet he does not seem to be willing to work with [the mother] to resolve differences. He appears very undermining of [the mother]. I am concerned that he does not appear to be willing to co-parent H. [The Claimant] appears to have a history of continually making complaints against social services in such a way that the best interests of the children appear to be forgotten. [The Claimant] does not appear to want to work with [the mother] and will use social services as an intermediary in his relationship with her as a parent of H. [The Claimant] is extremely critical of [the mother's] lifestyle and parenting yet he does not appear to be wanting to accept that he has any responsibility towards improving the environment that H and S are in. [The mother] clearly has a chaotic lifestyle…. [the mother] is a drug user and whilst this in itself is not an issue the issue lies with the lifestyle that she leads as a result of being a chronic drug addict. [The mother] engages in illicit activity to support her drug use. She is according to prior notes engaging in sexual activity to procure either cash or drugs. This allegedly occurs in the house. The risk of this to H and S rests in the risk from many men in the house who may at some point choose to exploit S … [the mother] is also physically unwell. This will be extremely distressing to the children over time as they watch their mother become unwell. [The mother] does not claim to have any commitment to giving up drugs or changing her lifestyle. She says that she has been a drug user for 27 years and that it is now too late to do anything. I would wonder if the threat of loosing her children maybe enough to prompt her to attempt this. I am concerned about where S would go should she not be at her mother's. There appear to be no other adults in the family with whom she has a relationship. S does not have a relationship with [the Claimant] and I would be concerned about him being her main carer given the stated concerns over some question of issues around his intentions with their relationship. It is not my assessment at this time that it would be appropriate for [the Claimant] to be a carer for S. I am also concerned that [the Claimant] does not appear to have his own address. The mother has said that [the Claimant] is presently living with them. Should [the Claimant] be the carer for H where would this be. An assessment needs to be done on the sister in Ealing. I am not aware of a home visit having been done. This needs to occur…"
"Home visit last week – S not there, at the library, [the mother] was under the influence of drugs, which she admitted. Anca to meet with parents at the office.
… Anca to read the file and review concerns about the Claimant."
"School and social services are concerned due to:
- Mothers drug abuse and allegations that S has been witness to prostitution
- S`s relationship with [the Claimant]. There are concerns that he might be grooming her for prostitution…."
"Individual therapy with S once a week in order to build a trusting relationship and to assist her in making sense of the world she is living in".
"36 It was after a meeting with my solicitor, James [Thomas] and the insurance manager of Westminster that I was reminded by James that I had not included the information in my first draft and that he had suggested that I put my concerns about the potential grooming of S in my report which I did.
37 I acted on the advice of my line manager by amending my report to the conference…"
"The concerns about the Claimant related to
a) information provided by the Claimant and the mother that they met and began a relationship when he was working as a cab driver and she was working for an escort agency. There was therefore concern about a possible link between the Claimant and prostitution
b) information that the Claimant had taken S to restaurants and bought presents for her which raised a concern about whether these activities were age appropriate and whether the Claimant was seeking to develop a special and inappropriate relationship with S away from the mother.
c) professionals' sense of unease from their observations of the interactions between the Claimant and S which was recorded by social worker Helenne Edmonds on 7.6.02. In my view it was reasonable for the professionals at the time to consider these concerns as potential indicators that the Claimant may have been grooming S."
"S is a ten year old, a very bright friendly girl. S is close to her mother; she may be concerned for her mother. She is openly protective of her mother she is also very challenging of her mother. S does not see her birth father very often, who I am told does not want very much to do with her. S has known [the claimant] since she was 3 years old. [The claimant] would drive [the mother] to work in hotels; [the claimant] would look after S while her mother was working. [The claimant] cares for S, and wants to do "daddy things" for her. [The claimant] likes to take S to the cinema, give her treats and buy her the things she needs. [The claimant] often offers to buy things for S. S expects [the claimant] to do things for her. She has expected [the claimant] to do her shoelaces. S knows [the claimant] supports her mother with money and food. S has not shown any closeness to [the claimant]. I am not aware of any other close relationship…. S is also watchful, observes situations, and takes them in. She does not express her emotions and does not say what is on her mind. S does not seem to trust many adults. It is unusual for a young girl of S's age to be so private. S is very reluctant to speak about herself. [The mother] has commented that S has seen a lot relating to her involvement with drugs and other activities around the house. It seems an important question as to who S talks to about any of her worries. On one occasion, [the mother] has asked me what Social Services intend to do about her children. [The mother] has asked me if I had experience in families involved in drug abuse, and the deception it entails. Since then I am aware that deception is part of a way of life for this family. Things just happen; they are not talked about, or maybe lied about. I question what S has adopted as her way of life, of being quiet or of being deceptive. Ever since S was born, [the mother] has been involved in drug taking/substance misuse. [The mother] has taken care of S, and provided her with good experiences, as S is a girl who is functioning well on the day to day. S is at an age, where a lot of change is due to take place: the transition to secondary school is due to happen next September (2003), puberty, growing into a young woman. The evidence is that S is a young woman, who is very much at risk in a number of possible ways. [The mother] has commented that she started being involved with drugs at 14 after seeing her parents "smoking a joint". The situation is similar to the present situation. It is also a question, as to what role models S has, as she becomes a young woman, and in terms of parental relationship. [The mother] and [the claimant] often argue and are in conflict."
"…there is no other members of the extended family as [the mother]'s family do not want to have contact. [the claimant]'s family is elderly. S's natural father does not see her very often. S's paternal grandfather has died recently, and [the mother] has said that S was quite attached to him. S herself has not spoken about this. [The mother] is loving with S and H. They seem to spend some time together, doing homework, S has helped her mum colour her hair recently. [The claimant] is attentive to S's needs and has taken her out to the cinema, buys her shoes, and treats. [The claimant] often offers to buy S things. S does not attend any after school activities at the moment. It would be useful to S to go to sports activities and other activities she might enjoy. [The mother] and [the claimant] have completely different views as to the guidance and boundaries they would like to implement. "
"enquiries into suspicions of child abuse can have traumatic effects on families. Good professional practice can ease parents' anxiety and lead to co-operation that helps to safeguard the child. As nearly all children remain at, or return home, involving the family in child protection processes is likely to be effective. Professionals could still do more to work in partnership with parents and the child".
" I am writing as promised in order to address the concerns which you raised in the Review Child Protection Conference held on 1st April. I apologise for the delay in this response as I have just returned from leave. I shall try to summarise the concerns, which you raised, and address them as far as I am able. I will add a further response once Anca Marks returns from leave and I have had further opportunity to refer to previous records.
1. You were unhappy at not being able to read the Social Workers report in advance of the Conference.
We do aim to get these reports to parents prior to the Conference and I apologise that this was not the case in this instance. I shall seek to ensure that you receive the report in advance on the next occasion…
5. You were particularly upset at the reference in the Social Workers report that "During the core assessment that was done last year professionals raised the concern that [the claimant] might be grooming S for prostitution"
I have reviewed the Core Assessment completed on 24-5-02 by Catherine Lemberger, Family Centre Worker at the Brunel Family Centre, and I have found no reference to such a concern being raised by professionals. I will need to discuss the source of this information with Anca Marks upon her return.
I hope that you find this interim response helpful, and clearly I will need to write to you again with a fuller response as soon as I am able. Please let me know if I have omitted any matters which you wish me to address further."
"The concern about possible grooming of S has been more of a hunch or an uneasy feeling from Brunel which I can understand although I am not aware of any actual evidence that he is grooming her".
Mr Thomas also records speaking to Ms McClarey.
"5. [The claimant] asked about my response to his complaint about grooming S for prostitution. I said it was clear that there was no reference in the Brunel Family Centre report but that Anca recalled having been told by a member of staff at Brunel about this and I was awaiting a final response from Brunel. [The claimant] again voiced his unhappiness and said he would show my written response to his solicitor".
"Firstly I apologise for the delay in responding further to my first letter in this matter. I have had to make enquiries both here and at Brunel Family Centre which have been complicated by staff not being available, as well as reviewing our records.
As I have already indicated, the reference which was made in Anca Marks' report to the last Child Protection Conference to the Brunel Family Centre's Core assessment was inaccurate. That written assessment contains no reference to any concern that you might have been grooming S for sexual abuse.
It has been explained to me by Karen Quinn Manager of the Brunel Family Centre and Veronica McClarey Assistant Team Manager in my team, that there was some discussion in 2002 between staff at Social Services and the Family Centre about whether there was evidence of a concern that S might be at some risk from you. This appears to have been based on observations of your interactions with S and your own description of the context in which you met S's mother. The conclusion of these discussions was that there was no evidence to support such a concern, and this is why it does not appear in any of the records I have reviewed.
It is clear to me that no reference to this issue should have been included in the Social Workers report and I apologise for the distress that this has caused you. I will discuss with Sally Trench, Head of Commissioning for Child Protection how we might include a correction to all copies of the Report and the Minutes of that Conference. I hope to discuss with you shortly if there is anything further I can do in this matter."
"Your letters raised even more questions and failed to resolve how Ms Marks immediate manager Miss McClarey allowed such a written accusation to be made, without ensuring that Ms Marks had full written confirmation or if verbal, full back up from a witness. Please explain to me how Ms McClarey let this happen!! Surely this is what managers are for. In your letter of 15th August 2003 (para 2) (last line)"… have been grooming S for sexual abuse ". Where has this come from? The original complaint was regarding grooming S for prostitution". Where did Social Services get the words "sexual abuse"? The file again? This defamation of my character has to stop – even if this means going to a court of law to resolve it which I now intend to do. As I understand it you are at the mercy of your organisations filing system, and its soaring inadequacies. This is no excuse for the department continually defaming my name. It was only after a tremendous amount of effort on my part that the Social Services relevant files were opened for my examination. Only to be closed again to me by the very same Ms Von McLeary, with the words "we cannot allow you any more time" after discovering the "Paedophile" accusation in the files. In the circumstances, since Ms McLeary, Ms Marks manager is in my opinion responsible for the mismanagement of the situation, allowing inaccurate statements to be made without attempting to see if they are viable, I must now insist to see the "files and view them" at my leisure in order to ensure that no other false accusations lie therein. Please ensure that the files are open to my view, as soon as possible!!! I thank you for your past interest and help. You are the only professional manager I have met at Westminster Social Services…ps I have left five messages asking you to phone me and I am now writing"
"Further to my letter dated 3rd September referring to your recent letter. A further question needs clarification – your letter dated 15-8-03 para 3 line 6 "…and your own description of the context in which you met S's mother". What do you mean? i.e. what have you "read" or "been told" was the context in which I met S's mother? The statement needs an urgent clarification please oblige".
"I also attach the correction which I propose should be attached to all copies of the minutes for that meeting, and which has been approved by Sally Trench, the Head of Commissioning for Child Protection, who currently chairs the Child Protection Conferences".
"Correction minutes of Review of Child Protection Conference on 1-4-03
Social Worker's Report
Page 5, second paragraph- " During the Core Assessment that was done last year professionals raised the concerns that [the claimant] might be grooming S for prostitution ".
Reference is then made to this issue in the Minutes of the Child Protection Conference page 5, 6th to 9th paragraph.
This information is incorrect as there was no reference to this concern in the NCH Brunel Family Centre's completed Core Assessment, and no evidence to substantiate such a concern".
" Details of the Claim have now been passed to us. Please note our interest on behalf of Westminster City Council.
We confirm that this matter has been investigated and we shall revert to you as soon as possible."
COMPLIANCE WITH THE STATUTE AND GUIDELINES
"If somebody believes that a child may be suffering, or may be at risk of suffering significant harm, then s/he should always refer his or her concerns to the local authority social services department. In addition to the social services department, the police and the NSPCC have powers to intervene in these circumstances. Sometimes concerns will arise within the social services department itself, as new information comes to light about a child and family with whom the service is already in contact. While professionals should seek, in general, to discuss any concerns with the family…"
"Often, it is only when information from a number of sources has been shared and is then put together that it becomes clear that a child is at risk of or is suffering harm."
This seems to me to recognize that information which is to be shared may not itself provide evidence of risk, but that such information should nevertheless be shared in order for it to become clear whether there is risk or not.
"Gathering information requires careful planning. However difficult the circumstances, the purpose of assessing the particular child and the family should always be kept in mind and the impact of the process on the child and family considered. It has to be remembered that:
the aim is to clarify and identify the needs of the child;
the process of assessment should be helpful and as unintrusive to the child and family as possible;
families do not want to be subjected to repeated assessments by different agencies;
if, during the assessment, the child's safety is or becomes a concern, it must be secured before proceeding with the assessment".
"3.15 A key part of the assessment will be to establish whether there is reasonable cause to suspect that this child is suffering or is likely to suffer significant harm and whether any emergency action is required to secure the safety of the child."
FINDINGS OF FACT ON QUALIFIED PRIVILEGE
Accordingly it was Miss Mark's duty to set out the concerns expressed to her about the Claimant's relationship with S.
i) In addressing relevance, the Amended Reply paras 2.1 to 2.6 incorporates and enlarges upon the Particulars of Claim para 8. This is the plea of aggravated damages. This sets out first the incident in June 2001 when the Claimant found a reference on the file to a child protection officer having misidentified him with a convicted paedophile of the same name. The Claimant was sent an appropriate letter by the Council making clear that they had never thought he was one, and apologising for the distress. This is pleaded by way of background. The substantive complaint is the one that has been admitted since August 2003 (rightly as I have held) that the concern in the words complained of had not been raised with him before the meeting. There then follow complaints about the subsequent correspondence, and the handling of the complaint both before and after the action was commenced;ii) Still addressing relevance, the Amended Reply paras 2.7 to 2.17 and 2.20 allege that it Ms Marks appreciated that what she claimed Brunel had told her in February 2003 were illegitimate and improper speculations which she should not have raised at all. I have rejected this contention.
iii) Again addressing relevance, paras 2.18 and 2.19 make the charge that Mr Thomas misled the Claimant by not telling him that it was at his, Mr Thomas's suggestion that the words complained of were included in the Report. I have rejected this criticism of Mr Thomas on the grounds that what he had done added nothing by way of new information as to the concerns, and because he had signed the Report himself.
iv) In para 3 malice is pleaded on the basis that Mr Thomas and Ms Marks "published the words complained of recklessly, without considering or caring whether or not they were true". The plea goes on using the words from Lange (see para 68-73 of my judgment of 9th December):
"In particular, the Court will be asked to infer that, having regard to the substance, gravity and importance of the publication, Ms Marks and/or Mr Thomas failed to give a responsible (as opposed to a merely perfunctory) level of consideration to the truth or falsity of the said words, taking what was in all the circumstances a cavalier approach to them"
"The defendants have two main arguments. The first is that to confer on the plaintiff a cause of action in negligence would distort and subvert the law of defamation in cases where the defence relied on is one of qualified privilege, that is, where, on an occasion when he has either a duty to communicate information or a legitimate interest of his own to protect, the defendant in good faith and without malice defames the plaintiff. I believe that the answer to this argument is that a person owes a general duty, subject to the principles governing the law of defamation and to the relationship, if any, between the defamer and the defamed, not to defame any other person, whereas a liability based on negligent misstatement can exist only if (1) damage is foreseeable (and damage occurs) and (2) there is such proximity between the maker and the subject of the misstatement as will impose a duty of care on the former for the protection of the latter. The existence of that foreseeability and that proximity between the plaintiff and the defendant is a justification, not for extending the liability for defamation by dispensing with the need for malice, but for bringing into play a different principle of liability according to which, in a restricted class of situations, a plaintiff can rely on negligence as the ingredient of the defendant's conduct which is essential to the existence of that liability. I consider that in the instant case damage stemming from the defendants' careless misstatement when giving a reference was foreseeable and that the proximity between the defendants and the plaintiff imposed a duty of care on the former for the protection of the latter."
THE LAW OF QUALIFIED PRIVILEGE
"The present appeal concerns neither media publications nor an assertion of malice. The question arises here in the context of a communication between the Bar Council and its 10,132 members. The offending publication was a letter written by Mr Mark Stobbs, the head of the Bar Council's Professional Standards and Legal Services Department to all heads of chambers and senior clerks/practice managers. The letter concerned the Bar's Code of Conduct. It was written in the mistaken belief that the appellants are not solicitors. Undoubtedly it was libellous. Undoubtedly it was untrue. For the purposes of this appeal we must assume it was unverified. Was it nevertheless a publication made on an occasion protected by qualified privilege?"
"A privileged occasion … is an occasion where the person who makes communication has an interest or a duty, legal, social, or moral to make it to the person to whom it is made, and the person to whom it is so made has a corresponding interest or duty to receive it. This reciprocity is essential." per Lord Atkinson.
"The argument, as it seems to me, has been much bedevilled by the use of the terms "common interest" and "duty-interest" for all the world as if these are clear-cut categories and any particular case is instantly recognisable as falling within one or other of them. It also seems to me surprising and unsatisfactory that privilege should be thought to attach more readily to communications made in the service of one's own interests than in the discharge of a duty - as at first blush this distinction would suggest. To my mind an altogether more helpful categorisation is to be found by distinguishing between on the one hand cases where the communicator and the communicatee are in an existing and established relationship (irrespective of whether within that relationship the communications between them relate to reciprocal interests or reciprocal duties or a mixture of both) and on the other hand cases where no such relationship has been established and the communication is between strangers (or at any rate is volunteered otherwise than by reference to their relationship). This distinction I can readily understand and it seems to me no less supportable on the authorities than that for which Mr Caldecott contends. Once the distinction is made in this way, moreover, it becomes to my mind understandable that the law should attach privilege more readily to communications within an existing relationship than to those between strangers. "
"38. In paragraph 33 of his judgment below, Eady J referred to the facts of Stuart -v- Bell and continued:
"33. … This again was a case which turned upon duty rather than an established personal or business relationship. This, submits Mr Caldecott, in my judgment correctly, is why the Court was concerned to evaluate the quality of the information. It was relevant to go into the specific information, rather than confining the enquiry to the broad subject matter of the conversation, in order to decide whether a specific duty had arisen. Mr Price asks rhetorically why should one evaluate the quality of information for a social or moral duty case, as in Reynolds or Stuart -v- Bell for example, but not in cases of a common and corresponding interest? The answer to that question is, it seems to me, that it has long been the policy of the law to protect persons in certain kinds of relationship with one another, and indeed to encourage in such cases free and frank communications in what is perceived to be the general interest of society. In those cases, one does not need to assess the interest of society afresh in each case. We all need to know where we stand. In this area the law was thought to be settled, on the basis that the balance would fairly be struck if liability in such situations was confined to those cases where the occasion of communication was abused - in the sense that malice could be established. Nothing short of malice would undermine the law's protection."
39. Subject only to the point I have already made about preferring for my part a distinction between cases depending on whether they do or do not involve an existing relationship rather than a distinction between common interest cases and those involving duty-interest, I agree with the approach taken in that paragraph. It matters not at all whether Mr Stobbs and the Bar Council are properly to be regarded as owing a duty to the Bar to rule on questions of professional conduct such as arose here, or as sharing with the Bar a common interest in maintaining professional standards. What matters is that the relationship between them is an established one which plainly requires the flow of free and frank communications in both directions on all questions relevant to the discharge of the Bar Council's functions.
40. There is one final authority to which I should refer since it is Mr Rampton's submission that, since deciding the present case, Eady J in Komarek & Another -v- Ramco Energy plc (unreported, Case No HQ 01X01631 21 November 2002) concluded that it is after all necessary in certain common interest cases to examine by evidence at trial all the circumstances surrounding the publication complained of. Mr Rampton invites our particular attention to paragraph 46 of Eady J's judgment in that case:
"46. [Counsel for the defendants] drew an analogy with the recent case of Kearns v General Council of the Bar [2002] EWHC 1681 (QB). That too was primarily a common interest case, but it turned upon the well established relationship between the Bar Council and members of the Bar and communications between them on the subject of professional rules and standards. The issue was not fact-sensitive, therefore, in the sense that it would become necessary to investigate the particular circumstances surrounding each individual publication. Here, by contrast, the common and corresponding interest contended for is not, so to speak, 'off the peg' and is being tailored to the individual circumstances and people involved. There is more room therefore for factual enquiry at trial before it can be finally determined that the common interest alleged would be classified as 'legitimate' by the law of defamation. I am far from saying that all communications between British citizens abroad and local embassy staff would require close scrutiny. It would, for example, be obvious that a communication between a traveller and the British consul about a lost passport would attract such privilege. Here I am prepared to accept that the situation is not so clear cut.""
"I would not wish to part from this appeal without expressing some considerable sympathy for these appellants. Were this to have been a media publication and Reynolds therefore to apply, there could be no question of qualified privilege attaching. And the Reynolds approach, one reflects, attaches on occasion to publications circulating no more widely and hardly more generally than in the present case - consider, for example, the Saudi Arabian newspaper with a circulation of some 1,500 readers in Al-Fagih -v- HH Saudi Research Marketing (UK) Limited [2001] EWCA Civ 1634. The law with regard to non-media publications, however, is different. Here, as Lord Diplock observed in Horrocks -v- Lowe, a man's right to "vindicate his reputation against calumny" gives way to "the competing public interest in permitting men to communicate frankly and freely with one another … if they have acted in good faith in compliance with a legal or moral duty or in protection of a legitimate interest" and in these cases "the law demands no more" than that the defendant shall have honestly believed what he said. With regard to these duty or interest cases the law has decided that "the common convenience and welfare of society" (Toogood -v- Spyring) is better served by allowing full and frank communication than by requiring the communicator to act responsibly. The media publisher, by contrast, has above all to act responsibly. There are, of course, a number of policy considerations in play here, some in conflict. They include considerations of legal certainty and the right to freedom of expression (a right enjoyed no less by those outside than those inside the media). Where in any particular type of case the balance should be struck raises deep and difficult questions. These are not, however, presently before us. No-one suggests on this appeal that we could or should be modifying the law. On the conventional approach to common law qualified privilege I am clear that in the circumstances of the present case the appellants must suffer and the respondent succeed.
"Logically it might be said that such irrelevant matter falls outside the privilege altogether. But if this were so it would involve application by the court of an objective test of relevance to every part of the defamatory matter published on the privileged occasion; whereas, as everyone knows, ordinary human beings vary in their ability to distinguish that which is logically relevant from that which is not and few, apart from lawyers, have had any training which qualifies them to do so. So the protection afforded by the privilege would be illusory if it were lost in respect of any defamatory matter which upon logical analysis could be shown to be irrelevant to the fulfilment of the duty or the protection of the right upon which the privilege was founded. As Lord Dunedin pointed out in Adam v. Ward [1917] A.C. 309, 326-327 the proper rule as respects irrelevant defamatory matter incorporated in a statement made on a privileged occasion is to treat it as one of the factors to be taken into consideration in deciding whether, in all the circumstances, an inference that the defendant was actuated by express malice can properly be drawn. As regards irrelevant matter the test is not whether it is logically relevant but whether, in all the circumstances, it can be inferred that the defendant either did not believe it to be true or, though believing it to be true, realised that it had nothing to do with the particular duty or interest on which the privilege was based, but nevertheless seized the opportunity to drag in irrelevant defamatory matter to vent his personal spite, or for some other improper motive. Here, too, judges and juries should be slow to draw this inference."
"If it be proved that he did not believe that what he published was true this is generally conclusive evidence of express malice, for no sense of duty or desire to protect his own legitimate interests can justify a man in telling deliberate and injurious falsehoods about another, save in the exceptional case where a person may be under a duty to pass on, without endorsing, defamatory reports made by some other person".
"In one of the child abuse cases, the local authority is blamed for removing the child precipitately: in the other, for failing to remove the children from their mother. As the Report of the Inquiry into Child Abuse in Cleveland 1987 (Cm. 412) said, at p. 244:
"It is a delicate and difficult line to tread between taking action too soon and not taking it soon enough. Social services whilst putting the needs of the child first must respect the rights of the parents; they also must work if possible with the parents for the benefit of the children. These parents themselves are often in need of help. Inevitably a degree of conflict develops between those objectives.""
"In order to enable the plaintiff to have the question of malice submitted to the jury, it is necessary that the evidence should raise a probability of malice and 'be more consistent with its existence than with its non-existence'"
THE HUMAN RIGHTS ACT CLAIM
6. - (1) It is unlawful for a public authority to act in a way which is incompatible with a Convention right….
7. - (1) A person who claims that a public authority has acted (or proposes to act) in a way which is made unlawful by section 6(1) may-
(a) bring proceedings against the authority under this Act in the appropriate court or tribunal, …
but only if he is (or would be) a victim of the unlawful act.
8. - (1) In relation to any act (or proposed act) of a public authority which the court finds is (or would be) unlawful, it may grant such relief or remedy, or make such order, within its powers as it considers just and appropriate.
(2)…
(3) No award of damages is to be made unless, taking account of all the circumstances of the case, including-
(a) any other relief or remedy granted, or order made, in relation to the act in question (by that or any other court), and
(b) the consequences of any decision (of that or any other court) in respect of that act, the court is satisfied that the award is necessary to afford just satisfaction to the person in whose favour it is made.
(4) In determining-
(a) whether to award damages, or
(b) the amount of an award,
the court must take into account the principles applied by the European Court of Human Rights in relation to the award of compensation under Article 41 of the Convention.
ARTICLE 8 - RIGHT TO RESPECT FOR PRIVATE AND FAMILY LIFE
1. Everyone has the right to respect for his private and family life, his home and his correspondence.
2. There shall be no interference by a public authority with the exercise of this right except such as is in accordance with the law and is necessary in a democratic society in the interests of national security, public safety or the economic well-being of the country, for the prevention of disorder or crime, for the protection of health or morals, or for the protection of the rights and freedoms of others.
"8. It is denied that the Claimant has a cause of action against the Second and Third Defendants under the HRA.
8a.1 It is denied that the First Defendant acted in a way which was incompatible with the Claimant's Article 8 rights. The defence of qualified privilege is a lawful and necessary qualification to the Claimant's Article 8 rights.
8a.2 It is denied that the First Defendant has unlawfully infringed the Claimant's rights under Article 8 of the Convention as alleged or at all.
8a.3 If, which is denied, the First defendant has unlawfully infringed the Claimant's rights under Article 8 of the Convention, it is denied that:-
(a) the Claimant has suffered any injury to his reputation, affront to his dignity or distress thereby.
(b) it is just or appropriate for the Court to grant the relief or remedy claimed or any relief or remedy.
(c) An award of damages is necessary to afford just satisfaction to the Claimant.
It was incumbent on the First Defendant to investigate the concerns expressed in the words complained of. The Child Protection Conference was an appropriate forum for such an investigation. It was inevitable that in the course of that investigation publication of the concerns would be made to the Child Protection Conference, including Kim Becker. Publication to the Claimant of the concerned, timeously or at all, does not infringe his Article 8 rights".
i) It was incumbent on the First Defendant to investigate the concerns expressed in the words complained of, butii) The CPC was not an appropriate forum for the investigation in the form in which it was in fact undertaken in this case; and
iii) It was not inevitable that in the course of an appropriate investigation that publication of the concerns about the Claimant would be made to those attending the CPC, including the mother.
"7.36 Disclosure of information without consent might give rise to an issue under Article 8. Disclosure of information to safeguard children will usually be for the protection of health or morals, for the protection of the rights and freedoms of others and for the prevention of disorder or crime. Disclosure should be appropriate for the purpose and only to the extent necessary to achieve that purpose." (emphasis added)
"Professionals can only work together to safeguard children if there is an exchange of relevant information between them. This has been recognised in principle by the courts (see comments by Butler Sloss LJ in Re G (a minor) [1996] 2 All ER 65 at 68). Any disclosure of personal information to others must always, however, have regard to both common and statute law."
"I do not accept the in terrorem arguments that to allow a claim in negligence will constitute a restriction on freedom of speech or that in the employment sphere employers will refuse to give references or will only give such bland or adulatory ones as is forecast. They should be and are capable of being sufficiently robust as to express frank and honest views after taking reasonable care both as to the factual content and as to the opinion expressed. They will not shrink from the duty of taking reasonable care when they realise the importance of the reference both to the recipient (to whom it is assumed that a duty of care exists) and to the employee (to whom it is contended on existing authority there is no such duty). They are not being asked to warrant absolutely the accuracy of the facts or the incontrovertible validity of the opinions expressed but to take reasonable care in compiling or giving the reference and in verifying the information on which it is based. The courts can be trusted to set a standard which is not higher than the law of negligence demands. Even if it is right that the number of references given will be reduced, the quality and value will be greater and it is by no means certain that to have more references is more in the public interest than to have more careful references. …
I do not for my part consider that to recognise the existence of a duty of care in some situations when a reference is given necessarily means that the law of defamation has to be changed or that a substantial section of the law relating to defamation and malicious falsehood is "emasculated" (Court of Appeal, at p. 437). They remain distinct torts. It may be that there will be less resort to these torts because a more realistic approach on the basis of a duty of care is adopted. If to recognise that such a duty of care exists means that there have to be such changes - either by excluding the defence of qualified privilege from the master-servant situation or by withdrawing the privilege where negligence as opposed to express malice is shown - then I would in the interests of recognising a fair, just and reasonable result in the master-servant situation accept such change."
i) In libel publication has to be to a third party to be actionable. Art 8 is broad enough to give a right in respect of a publication made solely to the subject of that communication. Harassment is an example. Provision is now made by the Protection from Harassment Act 1997, which implements the state's obligation to afford protection to private and family life from parties other than the state itself. Harassment may occur by speech alone as well as by other conduct (1997 Act s.7(4)), and there is no requirement of a publication to a third party. Damages for anxiety alone is available (s.3(2)), provides there has been a relevant course of conduct as defined in s.2(1) and 7(3).ii) In libel there are presumptions of falsity and damage. The effect of these is that if qualified privilege does not apply for any reason, then the enquiry proceeds straight to damages. Because of the presumption of damage, these may include damages for distress without proof of actual damage. Any steps that a defendant may have taken to withdraw the words complained of, or to apologise, or provide other satisfaction, fall to be considered only under damages. They are irrelevant to liability. It does not follow, submits Counsel for the Defendants, that a claimant relying on Art 8 should be entitled to damages for distress alone (see Wainwright v Home Office [2003] UKHL 53; [2004] 2 AC 406, per Lord Hoffmann [51], citing Hicks v Chief Constable of South Yorkshire Police [1992] 2 All ER 65), or that the court should disregard the whole of the circumstances in determining liability, and focus solely on the publication in the libel sense.
iii) Libel is a tort of strict liability. Counsel for the Defendants submits, again referring to Wainwright, that the reason for the act complained of, that is whether it is intentional, negligent or accidental, should have a bearing on whether there has been an infringement of rights under Art 8. He notes that it is not suggested that in failing to give the Claimant warning of what was in the Report the Defendants acted with the intention of causing the Claimant distress or humiliation or damage to his reputation.
"It is necessary to examine not just the information which is disclosed but also the anticipated use to which it will be put. In the present case one therefore has to focus not only on the raw data - names and addresses and, by implication, the fact that those named are all over 18 (and, in some cases, recently so). Account also has to be taken of what is known and anticipated about the use to which it will be put. In these circumstances, I conclude that, … there is a prima facie engagement with Article 8".
"the practice of selling the Register to commercial concerns within the factual context to which I have referred and without affording individual electors a right of objection is, in my judgment, a disproportionate way in which to give effect to the legitimate objective in question".
"(a) the context in which an elector supplies his name and address is one of legal compulsion for a legitimate public purpose; (b) information supplied for such a purpose is being disseminated to others who use it for purely private purposes; (c) electors are thereby exposed to unwarranted marketing strategies and other attentions, some of them unlawful; (d) the problem has been exacerbated by advances in technology - what might have been the object of a parochial interest in the occupants of local addresses in the past has now become an internationally available search mechanism; (e) there is a convergence of views throughout Europe about the need to protect personal data from disclosure to third parties without consent and this must be taken into account when determining the scope and extent of the protection of privacy under Article 8".
"Both under the Convention and as a matter of English Administrative Law the police are entitled to use information when they reasonably conclude this is what is required (after taking into account the interests of the applicants) in order to protect the public and in particular children"
"…it must be remembered that the decision to which the police have to come as to whether or not to disclose the identity of paedophiles to members of the public, is a highly sensitive one. Disclosure should only be made when there is a pressing need for that disclosure. Before reaching their decision as to whether to disclose the police require as much information as can reasonably practicably be obtained in the circumstances. In the majority of the situations which can be anticipated, it will be obvious that the subject of the possible disclosure will often be in the best position to provide information which will be valuable when assessing the risk."
"Holman J [in Re M (Care: Challenging decisions by local authority) [2001] 2 FLR 1300] held that the local authority had acted unlawfully on 23 April 2001 because, as he put it at p 1311A, "in the particular circumstances of this case, the decision making process seen as a whole did not involve the parents to a degree sufficient to provide them with the requisite protection of their interests, and ... it was objectively (but unwittingly) unfair."
"The question therefore arises whether the local authority (acting through its Social Work Department) was, or ought to have been, aware that the applicants were suffering or at risk of abuse and, if so, whether they took the steps reasonably available to them to protect them from that abuse."
"In the absence of any evidence from the defendant as to the availability or non-availability of suitable properties, I conclude on the balance of probability that the claimants had to remain in manifestly unsuitable accommodation for some 20 months longer than would have been the case if the defendant had discharged its statutory duty towards them reasonably promptly".
"32. I accept the defendant's submission that not every breach of duty under section 21 of the 1948 Act will result in a breach of Article 8. Respect for private and family life does not require the state to provide every one of its citizens with a house: see the decision of Jackson J in Morris v LB Newham [2002] EWHC 1262 (Admin) paragraphs 59 to 62. However, those entitled to care under section 21 are a particularly vulnerable group. Positive measures have to be taken (by way of community care facilities) to enable them to enjoy, so far as possible, a normal private and family life. In Morris Jackson J was concerned with an unlawful failure to provide accommodation under Part VII of the Housing Act 1996, but the same approach is equally applicable to the duty to provide suitably adapted accommodation under the 1948 Act. Whether the breach of statutory duty has also resulted in an infringement of the claimants' Article 8 rights will depend upon all the circumstances of the case. Just what was the effect of the breach in practical terms on the claimants' family and private life?...
33 … the provision of suitably adapted accommodation…. would have restored her dignity as a human being.
34 The Council's failure to act on the September 2000 assessments showed a singular lack of respect for the claimants' private and family life. It condemned the claimants to living conditions which made it virtually impossible for them to have any meaningful private or family life for the purposes of Article 8. Accordingly, I have no doubt that the defendant was not merely in breach of its statutory duty under the 1948 Act. Its failure to act on the September 2000 assessments over a period of 20 months was also incompatible with the claimants' rights under Article 8 of the Convention".
110. Article 8 is expressed in terms of effects on the citizen as it refers to "respect for his private and family life..." and so when considering a breach of this Article has occurred, it is necessary at this stage to focus substantially on the effects on the claimant. As I have explained, the claimant stated that after he had received the letter of refusal from the Home Office on about 14 February 2001, his life changed noticeably and radically because thereafter he suffered from depression and from anxiety which led to him being unable to eat or sleep properly. His account is strongly supported by the uncontested evidence of Dr. Yasin, the Consultant Psychiatrist, who examined the claimant and who reported that the claimant had "symptoms of major depressive disorder", that he had "depressive moods most of the time" and that he had "lost pleasure in all day-to-day activities". He also believed that the risk of the claimant harming himself remained significant.
111. Even assuming that the Home Office is entitled to a wide margin of appreciation then nevertheless in the light of the extended meaning given to Article 8 so that it covers mental health, I consider that the claimant's rights under Article 8 have been contravened as is evidenced by the serious damage to his mental health. Put in another way, by adopting the same approach used by Sullivan J in Bernard's case, I would consider that this claimant had been denied his "dignity as a human being" [33], or adopting some other wording of Sullivan J in that case, the claimant was condemned to conditions "which made it virtually impossible for [him] to have any meaningful private .. life for the purposes of Article 8" ([34])".
"Not every act or measure which adversely affects moral or physical integrity will interfere with the right to respect to private life guaranteed by Article 8. However, the Court's case-law does not exclude that treatment which does not reach the severity of Article 3 treatment may nonetheless breach Article 8 in its private life aspect where there are sufficiently adverse effects on physical and moral integrity."
"44. We consider this question in relation to the particular type of maladministration that has taken place in each of the three appeals before us – the failure, in breach of duty, to provide the claimant with some benefit or advantage to which the claimant was entitled under public law. Such failure may have come to an end before the trial. If not, it is likely to be brought to an end as a consequence of a finding of breach of duty made at the trial, so that what is likely to be in issue is the consequences of delay.
45. In so far as Article 8 imposes positive obligations, these are not absolute. Before inaction can amount to a lack of respect for private and family life, there must be some ground for criticising the failure to act. There must be an element of culpability. At the very least there must be knowledge that the claimant's private and family life were at risk - see the approach of the ECtHR to the positive obligation in relation to Article 2 in Osman v United Kingdom (1998) 29 EHRR 245 and the discussion of Silber J in N at paragraphs 126 to 148.
"47. We consider that there is sound sense in this approach at Strasbourg, particularly in cases where what is in issue is the grant of some form of welfare support. The Strasbourg Court has rightly emphasised the need to have regard to resources when considering the obligations imposed on a State by Article 8. The demands on resources would be significantly increased if States were to be faced with claims for breaches of Article 8 simply on the ground of administrative delays. Maladministration of the type that we are considering will only infringe Article 8 where the consequence is serious.
48. Newman J suggested in Anufrijeva that it is likely that the acts of a public authority will have to have so far departed from the performance of its duty as to amount to a denial or contradiction of that duty before Article 8 will be infringed. We think that this puts the position somewhat too high, for in considering whether the threshold of Article 8 has been reached it is necessary to have regard both to the extent of the culpability of the failure to act and to the severity of the consequence. Clearly, where one is considering whether there has been a lack of respect for Article 8 rights, the more glaring the deficiency in the behaviour of the public authority, the easier it will be to establish the necessary want of respect. Isolated acts of even significant carelessness are unlikely to suffice".
"We have reached the conclusion that Silber J was in error in holding, on the primary facts found by him, that Article 8 was infringed. Where the breach of a human right has the incidental effect of causing psychiatric harm, that fact can properly be reflected in an award of damages. That, however, is not this case. Here it is the causing of the psychiatric harm which has itself been held to be the infringement of Article 8. Where a public authority commits acts which it knows are likely to cause psychiatric harm to an individual, those acts are capable of constituting an infringement of Article 8. Maladministration will not, however, infringe Article 8 simply because it causes stress that leads a particularly susceptible individual to suffer such harm in circumstances where this was not reasonably to be anticipated. No lack of respect for private life is manifested in such circumstances. The egg-shell skull principle forms no part of the test of breach of duty under the HRA or the Convention."
THE EVIDENCE OF THE CLAIMANT AND MS QUINN
"Prior to H`s birth I began to suspect that the mother might be into drugs. However, she never used any in my presence; nor, so far as I know, in front of S. I had my doubts as to what it was she might be up to in the West End, but I did not ask".
In evidence in chief the Claimant said that he had told the social workers that he had met the mother as a mini cab driver when S was aged three and, in addition to taking the mother to her sister's home, he had taken her to a house behind a hotel in Park Lane. He had left her there to do another driving job and returned at 3 o'clock in the morning when asked to go back and collect her and to collect S. He said he had never taken the mother to hotels.
"None of the professional staff who would see the children regularly i.e. Health Visitor, Social Worker, GP, etc, have ever expressed serious concerns about their upbringing ".
There were proceedings in court arising out of this incident and on 27th January1998 a statement made by a representative of the Council included the following:
"…..an initial child protection conference was held on 11th November 1997. At that conference it was agreed that H`s name should be registered under the category of physical injury under the category of omission. This meant that the local authority accepts that H`s injuries were the result of an accident which could possibly have been prevented through the carer at the time being more vigilant".
"What also causes me huge anguish is that [the mother] also knows what has been alleged by the Defendants and has told her father and possibly others as well. When life gets difficult for her she will use the accusations against me, even though I know she does not believe them.
46. I have always tried to do my best not only for H but also for S and [the mother] too, and I shall continue to do so. [The mother] and S have not had the best of lives and it has been tough on H too. In bringing this action, I seek nothing for myself other than the restoration of my reputation and dignity. I feel I am entitled to a public vindication given the dreadful things the Defendants have said about me, and the way in which they have conducted themselves during the stressful months of litigation. "
"In conversation with [the Claimant] alone, he told me that he had known [the mother] since she worked in hotels. He has driven her around various assignments. He did not tell me what she was doing when he drove her to various hotels at night. [The Claimant] and [the mother] were reluctant to go into specifics as they knew that social services would be concerned".
CONCLUSION ON WHETHER THERE WAS AN INTERFERENCE WITH THE CLAIMANT'S RIGHTS UNDER ART 8
RELIEF UNDER THE HRA s.8
- I accept that in many cases the finding of a violation, particularly when coupled with a mandatory order, may constitute just satisfaction. Concerns have been expressed in various quarters about the development of a "compensation culture". In my experience in this court, dealing with a wide range of complaints against public authorities, most citizens who have suffered as a result of some bureaucratic error are not motivated, or at least not primarily motivated, by a desire for monetary compensation. They institute proceedings because they feel outraged by what they see as an injustice and want "them", the faceless persons in an apparently insensitive, unresponsive and impenetrable bureaucratic labyrinth, to acknowledge that something has gone wrong, to provide them with an explanation, an apology and an assurance that steps have been taken to ensure (so far as possible in an imperfect world) that the same mistake will not happen again. This assurance will at least give them the satisfaction of knowing that they have not suffered in vain.
- If a public body takes all of those steps reasonably promptly, once the problem has been drawn to its attention, then it may well be the case that nothing more is required by way of monetary compensation in order to afford "just satisfaction" in very many cases….
58…. Conclusions on Quantum
The award to the claimants should not be minimal, that would undermine for the policy underlying the Act that Convention rights should be respected by all public authorities. As with damages for Personal Injuries the court must not ignore the consequences of awards under section 8(3) for public authorities generally and society as a whole. On a simplistic view of local authority accounting, the larger the award to the claimants under section 8 the less there will be for the London Borough of Enfield to spend on providing social service facilities for the many others in need of care within the borough. Even if the money does not come out of the social services budget, it will have to come from some other service's budget and/or from Council taxpayers.
59. To set against this public disbenefit, it is very much in the interests of society as a whole that public authorities should be encouraged to respect individual's rights under the Convention. A "restrained" or "moderate" approach to quantum will provide the necessary degree of encouragement whilst not unduly depleting the funds available to the defendant for the benefit of others in need of care… Bearing in mind the importance of securing compliance with the Convention, I see no justification for a further reduction, pushing damages under section 8 down below the level of tortious awards. Indeed, the awards in Kemp and Kemp for pain and suffering, and loss of amenity in cases of minor personal injury, appear to be on the low side by comparison with the awards recommended by the Local Government Ombudsman for disruption, distress worry and inconvenience suffered as a result of maladministration by local authorities. Why this should be so is not clear, it may be that the adverse effects of the maladministration in such cases lasts for longer than the suffering and loss of amenity in most cases of minor personal injury. It is not easy to reconcile the awards recommended by the Local Government Ombudsman for distress, worry et cetera, with the JSB Guidelines for minor psychiatric damage/PTSD. It may be that looked at in the round, the overall impact of such minor illnesses upon claimants' "Daily activities" lives is less severe and intrusive than the effects of maladministration upon the complainants' lives in those cases considered by the Ombudsman.
60. I accept the claimants' submission that the Personal Injury awards and Guidelines are of limited assistance. They are generally very far removed on the facts from the circumstances of the present case. The Local Government Ombudsman's recommended awards are the best available United Kingdom comparables. Although I am awarding damages under section 8 as just satisfaction for a breach of the claimants' Article 8 rights, this case is, in essence, an extreme example of maladministration which has deprived the second claimant of much needed social services care (suitably adapted accommodation) for a lengthy period: some 20 months.
61. When considering what is necessary to afford them just satisfaction, it is important to bear in mind that the claimants' ordeal is now over, they have a home which (when adapted) will be suitable for the whole family. In this respect many Londoners would consider them to be fortunate. That said, they had to endure deplorable conditions, wholly inimical to private and family life, for a long time. They have received no explanation or apology and do not have the comfort of knowing that their sufferings have not been in vain. There is no indication that this case has prompted the Council to introduce revised procedures. The claimants' problems have been compounded by the defendant's conduct: its failure to respond to correspondence or to make any meaningful response until driven to do so by judicial review proceedings, the unwarranted threat of eviction, and its failure to comply with timetables set by the court. These criticisms may appear harsh, but they are inevitable in the absence of any relevant evidence from the defendant.
62. For all these reasons, I am satisfied that the award to the claimants should be at the very top of the £5,000 to £10,000 range identified above. Although there are two claimants it is important to avoid double counting, and since these damages are intended to give them just satisfaction for a breach of their Article 8 rights, it is sensible to start off with an overall figure to reflect the impact of the breach on their family life together, and then to apportion that figure between the two claimants having regard to the relative effects on their private lives. Bearing all these factors in mind, I conclude that the appropriate figure is £10,000, and I apportion that £8,000 to the second claimant and £2,000 to the first claimant.
"63. In R (KB and others) v Mental Health Review Tribunal [2003] EWHC 193 (Admin) Stanley Burnton J had to consider three cases that he heard together in which damages were claimed by mental health patients whose rights under Article 5(4) had been infringed because of inordinate delay in processing their claims to mental health review tribunals. We commend the quality of his judgment. He concluded that Article 5.5 did not make an award of damages mandatory in such cases. It was complied with provided that it was possible to make an application for compensation; it did not preclude the Contracting States from making the award of compensation conditional upon proof that procedural delay had resulted in damage.
64. Stanley Burnton J. gave particular consideration to the question of whether compensation should be awarded where delay has caused frustration and distress. He concluded at paragraph 41:
"I conclude that there is no "clear and constant jurisprudence" of the European Court on the recoverability of damages for distress under Article 5.5 in the absence of deprivation of liberty. There are two principles applied by the Court: that damages are not recoverable in the absence of deprivation of liberty, and that damages are recoverable for distress which may be inferred from the facts of the case. It follows that this Court must itself determine the principles it is to apply."
65. The principle that he decided should be applied, having due regard for the vulnerability of mental health patients detained by the State, he set out at paragraph 73:
"Thus, even in the case of mentally ill claimants, not every feeling of frustration and distress will justify an award of damages. The frustration and distress must be significant: of such intensity that it would in itself justify an award of compensation for non-pecuniary damages. In my judgment, an important touchstone of that intensity in cases such as the present will be that the hospital staff considered it to be sufficiently relevant to the mental state of the patient to warrant its mention in the clinical notes."
This principle has no application to the Article 8 cases which we are considering, for the consequences of delay must amount to more than distress and frustration before Article 8 will even be engaged. This impressive judgment demonstrates, as does the judgment of Sullivan J in Bernard, that, especially at first instance, courts dealing with claims for damages for maladministration should adopt a broad-brush approach. Where there is no pecuniary loss involved, the question whether the other remedies that have been granted to a successful complainant are sufficient to vindicate the right that has been infringed, taking into account the complainant's own responsibility for what has occurred, should be decided without a close examination of the authorities or an extensive and prolonged examination of the facts. In many cases the seriousness of the maladministration and whether there is a need for damages should be capable of being ascertained by an examination of the correspondence and the witness statements. "
REMEDIES