QUEEN'S BENCH DIVISION
ADMINISTRATIVE COURT
SITTING IN LEEDS
B e f o r e :
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STUART BINNS & ASSOCIATES |
Claimant |
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- and - |
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FINANCIAL OMBUDSMAN SERVICE |
Defendant |
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- and - |
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ANGELA ELLIOTT |
Interested party |
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Gethin Thomas (instructed by Financial Ombudsman Service) for the Defendant
Hearing date: 14.6.21
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Crown Copyright ©
MR JUSTICE FORDHAM :
Mode of hearing
Background
Key scheme provisions
The Ombudsman cannot consider a complaint if the complainant refers it to the Financial Ombudsman Service:
(1) more than 6 months after the date on which the respondent sent the complainant its final response… ; or
(2) more than:
(a) six years after the event complained of; or (if later)
(b) three years from the date on which the complainant became aware (or ought reasonably to have become aware) that [they] had cause for complaint;
unless the complainant referred the complaint to the respondent or to the Ombudsman within that period and has a written acknowledgement or some other record of the complaint having been received…"
So far as determination of the merits is concerned, section 228(2) of the 2000 Act provides:
A complaint is to be determined by reference to what is, in the opinion of the ombudsman, fair and reasonable in all the circumstances of the case.
That test, describing in his oral submissions by Mr Speaight QC as the 'overarching' test, and a test 'without boundaries', is reflected in rule 3.6.1 of DISP3 where the same language appears.
The impugned decision
The application today
Ground 1
Ground 1A
Permission to amend the JR grounds
Discussion of Ground 1A
Grounds 1B and 1C
Citing a permission decision
Discussion of Grounds 1B and 1C
Ground 2
No final decision needs to be made until we invest the money. However, for the purposes of this proposal, I will use a 'Balanced' strategy as the example.
Once this statement is seen, there is no difficulty in seeing the basis – having regard to all the circumstances – on which the Defendant came to the conclusion that she did: that this was a case in which an evaluative 'decision' still needed to be made.
Conclusion
Costs
14.6.21