QUEEN'S BENCH DIVISION
ADMINISTRATIVE COURT
Strand, London, WC2A 2LL |
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B e f o r e :
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EUNICE KEANE |
Claimant |
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- and - |
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THE LAW SOCIETY |
Defendant |
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Mr Giffin QC (instructed by The Law Society Legal Services Department) for the Defendant
Hearing dates: 30th March 2009
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Crown Copyright ©
The Honourable Mr Justice Nicol :
a. She failed to provide adequate costs information throughout the retainer.
b. She failed to advise Richard at the outset of the retainer of her hourly rate or provide an estimate of costs.
c. She failed to discuss with Richard the cost risk benefit of proceeding with the litigation.
d. She failed to provide a client care letter.
He directed the Claimant to provide Richard with a fully itemised bill.
a. Delay: Because of the time which had elapsed since the retainer and the matters complained of by Richard, the Adjudicator did not have power to consider the complaint. If he did have a discretion to consider the complaint, it was unreasonable of him to exercise it in Richard's favour and/or he gave insufficient reasons as to why he thought that he should deal with the matter despite the delay.
b. Direction that the Claimant bear the cost of assessing her bill: The Adjudicator had no power to make this direction since it subverted the statutory allocation of responsibility for costs of an assessment in the Solicitors Act 1974 s.70 of the Solicitors' Act. Alternatively, this was an unreasonable direction for the Adjudicator to make in view of the size of her bill and the Claimant's agreement to limit Richard's liability to an amount that was very considerably below the amount of her bill.
c. Bias: Mr Treverton-Jones applied for permission to amend the Claim Form to allege that, in consequence of one remark in the Adjudicator's first decision (to which I will return), a reasonable and informed observer would consider the Adjudicator to have been biased against the Claimant.
"1. (1) The Council [i.e. the Council of the Law Society] may take any of the steps mentioned in paragraph 2 ("the steps") with respect to a solicitor where it appears to them that the professional services provided by him in connection with any matter in which he or his firm had been instructed by a client have, in any respect, not been of the quality which it is reasonable to expect of him as a solicitor.
(2) The Council shall not take any of the steps unless they are satisfied that in all the circumstances of the case it is appropriate to do so.
(3) In determining in any case whether it is appropriate to take any of the steps, the Council may --
(a) have regard to the existence of any remedy which it is reasonable to expect to be available to the client in civil proceedings; and(b) where proceedings seeking any such remedy has not been begun by him, have regard to whether it is reasonable to expect him to begin them.
2. (1) The steps are --
(a) determining whether the costs to which the solicitor is entitled in respect of his services ("costs") are to be limited to such amount as may be specified in the determination and directing him to comply, or to secure compliance, with such one or more of the permitted requirements as appear to the Council to be necessary in order for respect to be given to the determination;
(b) ...(c) directing him to pay such compensation to the client as the council sees fit to specify in the direction;
(d) directing him to take, at the expense or at that of his firm, such other action in the interests of the client as they may specify.
(2) The "permitted requirements" are --
(a) that the whole or part of any amount already paid by or on behalf of the client in respect of the costs be refunded;
(b) that the whole or part of the costs be remitted;(c) that the right to recover the costs be waived, where in whole or to any specified extent.
(3) The power of the council to take any such steps is not confined to cases where the client may have a cause of action against the solicitor for negligence.
3. (1) the amount specified in the direction by virtue of paragraph 2 (1) (c) shall not exceed £15,000."
Delay
"Older complaints
If you are complaining about your solicitor, you must contact us:
- Within six months of the end of the work which the solicitor did for you; or
- Within six months of the solicitor's final response to your complaint; whichever is the later.
.....
It is important that you contact us within the timescales outlined above. If you leave it any longer, we may decide not to investigate your complaint. However, in some circumstances we may decide that the six month time limit should not apply. For example, if we think your complaint is particularly serious, or you can show us a good reason for not making the complaint within the time limit."
a. The application for judicial review should be determined on usual public law principles. In the context of the present issue that means considering the lawfulness of the Adjudicator's decision in relation to the material which was before him. It seems that he did not have a copy of Hewitsons' letter to the Law Society of 22nd December 2004 and, as I have said, it cannot be established whether Hewitsons in fact sent to the Law Society a copy of their letter of 1st February. Thus the Adjudicator did not have the material which would allow the conclusion that Richard's complaint was in time. In any case, the Adjudicator did not proceed with his examination of the complaint because it was in time but because there were good grounds to consider the complaint even though it was out of time.
b. The published policy is not to be applied rigidly and like a statute, but in a sensible way. As the Law Society put it in their post-hearing submissions,
"It is clearly not right that a complainant could in effect extend time indefinitely, and without requiring any exercise of discretion, by not making a complaint to the solicitor for many years after the IPS [inadequate professional services] and then complaining to the Law Society within 6 months of the solicitor's response. The policy of the published 'rule' is evidently that time spent pursuing the matter in correspondence with the solicitor before complaining to the Law Society is not to be held against the client. Here, the fact is that a long time did elapse between the IPS and any complaint to the solicitor about it (evidently because it was not until after the bankruptcies and the Joe Haley's death that the family were thinking about dealing with the properties and sorting out their affairs, and Mrs Keane was starting to look for payment)."
"Our client remains concerned that the LCS have agreed to investigate this matter so long after the incidents complained of. It is clear that Mr Haley, having been content to rely on the charge granted to our client to defeat the claims of his creditors when made bankrupt, (and we understand to defeat his former wife's claim to a share of their matrimonial home) is now seeking to use any means available to secure an advantage for himself which he would not have been entitled to had he brought the complaint within the Law Society's usual time limits. No reason has been given by Mr Haley for his delay in making this complaint.
Our client believes the complaint has been brought in bad faith and is an attempt to circumvent the due process of the court. In this regard we would again draw the attention of the LCS to the judgement of Deputy Master Bartlett who indicated that Mr Haley should not be allowed to benefit from his bankruptcy or delay. In this regard, upholding Mister Haley's complaint to the LCS would be contrary to this judgement."
"Radcliffes Le Brasseur raise the issue of delay in bringing the complaint. I think in all the circumstances of this matter it is quite right that this office should investigate this complaint. Furthermore, the original complaint was lodged some time ago. After the complaint was originally received the office file was closed pending the outcome of litigation. Mr Haley should not be penalised for this. Radcliffes Le Brasseur point out that their client believes that the complaint has been brought in bad faith and is an attempt to circumvent the process of the court. I repeat the jurisdiction of this office is entirely separate from the court. Mr Haley, as a consumer of legal services, has the right to bring his complaint. I have seen nothing amongst any of the papers I have read to indicate that the complaint has been brought in bad faith."
a. The Adjudicator did not expressly refer to the Law Society's '6 month rule' and I should not infer that he took it into account. If he failed to do so, that itself would be an error of law. It was the starting point even if he had a discretion to depart from it.
b. The delay in this case since the termination of the retainer had been very great. The 7 years before Richard brought his complaint was one year longer than the Limitation Act would allow for the commencement of an action and more than 12 times the limit in the Law Society's own policy.
c. Richard was primarily interested in the size of the Claimant's bill. He had the alternative remedy of bringing legal proceedings for an assessment of her bill. He had tried this route, but not pursued it to a conclusion. The procedures before the Adjudicator were procedurally disadvantageous to the Claimant. It was unfair to allow Richard to go down this route.
d. The Claimant was prejudiced by the delay. Joe Haley acted as agent for the other members of his family (as well as himself) in their dealings with the Claimant. There had been important oral discussions between the Claimant and Joe. He was now dead. Her own recollection of events would inevitably be affected by the passage of time.
a. The Adjudicator was entitled to take Radcliffes Le Brasseur's letter of 28th August 2007 on the Claimant's behalf as setting out the essence of her case.
b. The solicitors had alluded to the "Law Society's usual time limits". That was obviously a reference to the '6 month policy'. It did not need to be spelt out. This Adjudicator was very experienced. He would have understood the allusion (In any case, I note, the Claimant did make express reference to the 6 month time limit in her letter of 26th June 2007 to the LCS). The close attention that the Adjudicator gave to Radcliffes' letter is a further reason why I can infer that the Adjudicator did have those "usual time limits" in mind.
c. There is no statutory time limit for complaints (even though the complaints machinery itself derives from the Solicitors Act 1974). The Law Society's policy is intended to be applied in a sensible and practical manner. The discretion to depart from the 6 month time limit required a broad judgment to be made.
d. Radcliffes' arguments were in essence that the complaint should not be considered after Richard had tried unsuccessfully to secure the same relief through the Courts. They alleged that he had deliberately waited until the end of the bankruptcy before pursuing his complaint to the Law Society and there was therefore an element of bad faith in his complaint.
e. The Adjudicator dealt with those arguments. He stressed that the complaints procedure was separate and distinct from legal remedies. Mr Giffin reminds me that Schedule 1A says no more than that the Council may have regard to alternative legal remedies. The Adjudicator expressly found that there was no bad faith in the making of Richard's complaint. He noted that Valerie's complaint had been made some time previously.
f. Radcliffes did not allege that the Claimant was prejudiced by the delay and it was therefore unsurprising that the Adjudicator should not specifically have addressed that issue.
g. The complaints procedure is deliberately intended to be relatively informal, straightforward and cheap.
"I have also been asked about my reasons for dealing with the complaint substantively despite the delay in making it. It seemed to me that the complaint raised a number of serious issues, and that it would be unfair to Mr Haley to deny him consideration of those issues. Further, it did not seem to me that consideration of the complaint would cause prejudice to the parties because of the lapse of time, in circumstances in which it appeared to me that most if not all of the relevant documents were still in existence, and also that (in part because of the litigation) the facts were still relatively fresh in their minds. This, along with what I said in the decision, was my thinking at the time. It seems to me now that the decision to adjudicate and to give directions has to some extent been vindicated by the fact that Mrs Keane has indeed prepared a bill of costs which can be the subject of detailed assessment."
Direction that the Claimant bear the costs of having her bill assessed
"(9) Unless -
(a) The order for taxation was made on the application of the solicitor and the party chargeable does not attend the taxation, or(b) The order for taxation of an order under subsection (10) otherwise provides,the costs of a taxation shall be paid according to the event of the taxation, that is to say, if one-fifth of the amount of the bill is taxed off, the solicitor shall pay the costs, but otherwise the party chargeable shall pay the costs.
(10) The taxing officer may certify to the court any special circumstances relating to a bill or to the taxation of the bill, and the court may make such order as respects the costs of the taxation as it may think fit."
Bias
"Mr Haley has clearly suffered extremely serious distress and inconvenience. He has had the stress and worry of making an application to the court to obtain the bill when such a bill should have been provided some time ago and without the need for such an application. Mr Haley has also been adjudicated bankrupt (although I understand he has now been discharged). Mr Haley says that this litigation and the problems he has had with Mrs Keane have contributed to the breakdown of his marriage. The matter is still not resolved and I have considerable sympathy for him. I repeat that once further evidence comes to light, Mr Haley should be allowed to refer this matter back to the Legal Complaints Service. Once the facts are clear, and the precise amount of Mrs Keane's costs have been determined (perhaps after detailed assessment by the court), it will be possible for an adjudicator to make an award. On the papers before me at present I would envisage that such an order would be substantial. I regret that it is simply not possible for me to direct payment of compensation at the present time, much as I would like to, because Mrs Keane could simply inflate her charges by the amount awarded and so defeat the direction."
Conclusion
Note 1 The Adjudicator mistakenly thought that Richard and Valerie’s claim for an order that the Claimant deliver a bill of her costs was also struck out by Deputy Master Bartlett – see paragraph 1.13 of his decision of 10th September 2007. However, this mistake does not, in my judgment, affect the lawfulness of his decision. [Back] Note 2 It is possible that the gap was smaller still if the amount which the Claimant had agreed to accept in settlement of her fees was the total of the sums secured by the charges together with some £35,000 paid to her on account. I was not clear whether this was so. Since I would reject Mr Treverton-Jones’ argument on this aspect in any event, it is not necessary for me to resolve the matter. [Back]