QUEEN’S BENCH DIVISION
ADMINISTRATIVE COURT
Royal Courts of Justice Strand, London, WC2A 2LL | ||
B e f o r e :
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CHRISTOPHER JOHN GRAHAM WHITE
- and - OFFICE FOR THE SUPERVISION OF SOLICITORS
- and-
(1) BRIAN IAN LAVELLE
(2) BRENDA LAVELLE
Smith Bernal Reporting Limited, 190 Fleet Street
London EC4A 2AG
Tel No: 020 7421 4040, Fax No: 020 7831 8838
Official Shorthand Writers to the Court)
Mr Nicholas Peacock (instructed by Wright Son & Pepper 9 Gray’s Inn Square London WC1R 5JF for the Defendant)
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AS APPROVED BY THE COURT
Crown Copyright ©
Mr Justice Lightman:
INTRODUCTION
FACTS
THE STATUTORY PROVISIONS
“Schedule 1A shall have effect with respect to the provision by solicitors of services which are not of the quality which it is reasonable to expect of them.”
Schedule 1A reads as follows:
“INADEQUATE PROFESSIONAL SERVICESCircumstances in which Council’s powers may be exercised
1.—(1) The Council may take any of the steps mentioned in paragraph 2 (‘the steps’) with respect to a solicitor where it appears to them that the professional services provided by him in connection with any matter in which he or his firm have been instructed by a client have, in any respect, not been of the quality which it is reasonable to expect of him as a solicitor.
(2) The Council shall not take any of the steps unless they are satisfied that in all the circumstances of the case it is appropriate to do so.
(3) In determining in any case whether it is appropriate to take any of the steps, the Council may—
(a) have regard to the existence of any remedy which it is reasonable to expect to be available to the client in civil proceedings; and(b) where proceedings seeking any such remedy have not been begun by him, have regard to whether it is reasonable to expect him to begin them.
Directions which may be given
2.—(1) The steps are—
(a) determining that the costs to which the solicitor is entitled in respect of his services (‘the costs’) are to be limited to such amount as may be specified in the determination and directing him to comply, or to secure compliance, with such one or more of the permitted requirements as appear to the Council to be necessary in order for effect to be given to their determination;(b) directing him to secure the rectification, at his expense or at that of his firm, of any such error, omission or other deficiency arising in connection with the matter in question as they may specify;
(c) directing him to pay such compensation to the client as the Council sees fit to specify in the direction;
(d) directing him to take, at his expense or at that of his firm, such other action in the interests of the client as they may specify.
(2) The ‘permitted requirements’ are—
(a) that the whole or part of any amount already paid by or on behalf of the client in respect of the costs be refunded;(b) that the whole or part of the costs be remitted;
(c) that the right to recover the costs be waived, whether wholly or to any specified extent.
(3) The power of the Council to take any such steps is not confined to cases where the client may have a cause of action against the solicitor for negligence.
Compensation
3.—(1) The amount specified in a direction by virtue of paragraph 2(1)(c) shall not exceed £1,000 ....
Taxation of costs
4.—(1) Where the Council have given a direction under paragraph 2(1)(a), then—
(a) for the purposes of any taxation of a bill covering the costs, the amount charged by the bill in respect of them shall be deemed to be limited to the amount specified in the determination; and(b) where a bill covering the costs has not been taxed, the client shall, for the purposes of their recovery (by whatever means and notwithstanding any statutory provision or agreement) be deemed to be liable to pay in respect of them only the amount specified in the determination.
(2) Where a bill covering the costs has been taxed, the direction shall, so far as it relates to the costs, cease to have effect.
Failure to comply with direction
5.—(1) If a solicitor fails to comply with a direction given under this Schedule, any person may make a complaint in respect of that failure to the Tribunal; but no other proceedings whatever shall be brought in respect of it.
(2) On the hearing of such a complaint the Tribunal may, if it thinks fit (and whether or not it makes any order under section 47(2)), direct that the direction be treated, for the purpose of enforcement, as if it were contained in an order made by the High Court.”
THE PROCEDURE
“PURPOSE OF THIS REPORT5. This report sets out the caseworker’s conclusions and recommendations based upon the evidence and information considered at this stage. If no comments are received from either party within 21 days then we will assume that they accept the contents of this report. The report, together with any observations in writing from the parties which are received within the time limit, will form the basis of a Formal Decision on the standard of service provided by the solicitors.”
The Formal Report concludes with a statement that it is not a formal decision, but will be taken into account by the adjudicator. The Formal Report goes on to say:
“It is in your interests to comment as fully as possible on the proposed recommendations so that the adjudicator may have regard to your comments when making the formal decision. The adjudicator is free to reach his or her own decision based on the contents of this report and the observations of the parties.”
i) the delay between the 19th March and the 29th April 1998 in sending the Solicitors’ Letter responding to the complaints in the Clients’ Letter;
ii) the offensive use of the term “scurrilous” in referring to the allegations in the Clients’ Letter; and
iii) the failure to provide information to the Clients of the substantial increase in costs from the figure in the First Bill to that shown in the Second Bill.
“Staff members can relate incidents when costs were discussed if this is thought necessary”.
THE SECOND STAGE
THE THIRD STAGE
THE FOURTH STAGE
JUDICIAL REVIEW
CONCLUSION
MR STAFFORD: First of all, following on from what your Lordship said in judgment, it was encumbered from all the evidence that it is to give the parties and especially the solicitors a statement of proceedings that (inaudible) entitled so to enable them to present their case in evidence to the Court. The OSS failed to do that and that failing led to the solicitors' case being put to the OSS piecemeal first by way of letter with documents in response to the enquiries and then by way of comment on the case reference report which contained no structure narrowed to the findings of claim.
Lastly, by way of submission, further evidence and more documents to give (inaudible). As your Lordship found in paragraph 3, because there was no single document setting out the procedure to be followed, merely a series of information sheets, that was a lacuna which your Lordship describes as "most unfortunate" and may at least be partially responsible for misunderstandings on the part of the solicitors in this case. My Lord, that is my first point in support of the submissions.
My second point, which is linked to it, is this - - it is the concession which was made to your Lordship by my learned friend - - that the Lavelle's letter of 19th March was a trial directed to persuading the solicitors without any proper justification, as your Lordship found, to accept a nominal fee for £100. My learned friend added that the Law Society accepted that the firm did a jolly good job for difficult clients and that the reaction of most or all solicitors to the letter of 19th March would have been unprintable. That was his wording. That concession which he made was endorsed in your Lordship's judgment, but the judgment acts, significantly in my submission, that a number of the complaints were plainly manufactured and totally - -
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MR JUSTICE LIGHTMAN: Those were the complaints by the client?
MR STAFFORD: Yes. Plainly manufactured and totally groundless, and that the conveyancing services were in fact of high standard. It is submitted, my Lord, that the Court's finding of fact about the letter of complaint of 19th March, which was made on the basis of the same evidence that is presented to the OSS, that your Lordship's findings of fact differed significantly from those from the OSS which made no such findings. Under the OSS procedure, the core principles for an awards compensation are: that an award may be made for financial loss, and none was found to occur in this case; or alternatively for distress and inconvenience. The adjudicator for the OSS awarded compensation to the Lavelles for the distress caused by the failure to deal with the - -
MR JUSTICE LIGHTMAN: Is this rearguing the case?
MR STAFFORD: No, I am not rearguing the case. I do accept that it may sound as if I am, but I am not doing that. The point that I am getting to is this: that the OSS found clearly that there was distress on the part of the client for the service, but where a letter, we say, of complaint has been characterised at a trial - - that is in your Lordship's judgment -- -- with a number of complaints found to be plainly manufactured and totally groundless, it is unreasonable and wrong to infer distress on the part of the maker of the complaint simply because the recipient of the complaint took five weeks to deal with it rather than two.
It is plain on the facts that your Lordship has found that by inferring distress on the part of the Lavelles, the OSS never understood that the letter of 19th March was a trial. Your Lordship's judgment has therefore made an important modification, or qualification, to the OSS decisions with the result that those decisions, which are in the public domain, as the Law Society acknowledged, have to be read subject to the judgment. Without the judgment, the OSS decisions, when brought at the Lavelles' instigation into the public domain could be extremely damaging to the solicitors.
So, my Lord, on the basis of those two points, the procedural lacuna and the substantial difference in the findings of fact made by your Lordship and the findings made by the OSS, we say that this was an application which needed to be brought. It resulted in significant concessions from the Law Society which were only made before your Lordship in Court, and it is right in the circumstances that the order made should be that each party bears its own costs, not that we should pay the Law Society's costs.
My Lord, those are my submissions on costs.
MR JUSTICE LIGHTMAN: I will deal with those very shortly. It seems to me (inaudible) claimants in favour for costs. I have said in my judgment that the procedure is most unsatisfactory, but I have also held that there was complete justice done in this case under the procedures adopted.
As regards the question of findings of fact, I have in no way made any findings of fact that are in any way inconsistent, or ever intend to be inconsistent with the findings of the adjudicator for the accused. That is not the function of the judge in judicial review proceedings.
I think this is one of those cases where whilst I cannot but have some sympathy with the applicant, as I have indicated in my judgment, nonetheless the application for judicial review was bound to fail and did fail and therefore the claimant must pay the costs.
I am minded to assess the costs, save the costs of the taxation. I think your firm ought to have a chance to study it, and you can mention it to me at, say, 1 o'clock or 2 o'clock when we can take the time to deal with the assessment.
MR PEACOCK: I am grateful for that opportunity, but I am in another court starting in 20 minutes time.
MR JUSTICE LIGHTMAN: Well, if you could agree any time with your firm to discuss this matter, I am content with, say, 4 o'clock, any time. (inaudible) further conduct with this case then the matter can be brought back. If you can agree a figure with your firm then it seems to me you need not come back at all; just mention that to the assessor before drafting the order setting out that figure.
MR PEACOCK: My Lord, we are very grateful.
MR STAFFORD: My Lord, before we leave the Court, can I say that for the purpose of any appeal which my clients may be minded to consider, may we have an extension of time for lodging the appellants' notice, because 14 days from today would expire on 31st December? I would ask your Lordship if we may have permission until 14th January.
MR JUSTICE LIGHTMAN: You do not object to that?
MR PEACOCK: My Lord, not at all.
MR STAFFORD: I am very grateful.
MR JUSTICE LIGHTMAN: Thank you both for your help.