ON APPEAL FROM LEEDS COUNTY COURT
HHJ GOSNELL
9 HD02969
Strand, London, WC2A 2LL |
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B e f o r e :
MR JUSTICE MANN
and
DAME JANET SMITH DBE
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AUDREY BURNETT |
Respondent |
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- and - |
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DR LYNCH |
Appellant |
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Claire Watson (instructed by Nabarro LLP) for the Appellant
Hearing date: 15th December 2011
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Crown Copyright ©
Lady Justice Rafferty :
Background
Chronology derived from medical records
Date | Event |
28 February 1995 | Mrs Burnett registered at Grove House Surgery ('the Surgery'). |
16 May 2005 | Appointment with Dr M Lynch. Mrs Burnett complaining of pre-menstrual headaches. Dr Lynch recorded: "BP141/91 Pre-menstrual headaches discussed Co-codamol" |
13 June 2005 | Appointment with Dr M Lynch. Mrs Burnett continued to complain of pre-menstrual headaches. Dr Lynch recorded: "pre-menstrual headaches. Duphaston T bd 10 mgs12-26 x 3/12" |
7 September 2005 | Appointment with Dr M Lynch. Mrs Burnett consulted Dr Lynch about her menstrual cycle and reported that her headaches had improved with Dupahston. Dr Lynch recorded: "much better with cyclical Duphaston x 36P Seroxat 20 mgs ..56 rpt" |
7 November 2005 | Appointment with Dr M Lynch. Mrs Burnett complained of tiredness and that she had boils and mastalgia (pain) in her left breast. Dr Lynch arranged full blood tests, examined Mrs Burnett's breasts and advised her that the breast pain was likely to be a side effect of the Duphaston. She also advised Mrs Bunett to have a flu/pneumocuccus vaccination. Dr Lynch recorded: "Tired, boils. FBC/TSH/ESR Mastalgia L breast Advised Advised Flu/pneu – vacc to think about it" |
10 November 05 | Mrs Burnett attended for a flu vaccination and blood tests. |
8 December 2006 | Mrs Burnett attended for a pneumococcus vaccination and further blood tests. |
20 January 2006 | Appointment with Dr M Lynch. Mrs Burnett was unhappy with the side effects from Duphaston and this medication was discontinued. Dr Lynch recorded: "side effects with Duphaston Stop…" |
17 March 2006 | Appointment with Dr Bham (Long-term Locum GP) regarding an exacerbation of asthma. Dr Bham recorded: "Exac. of asthma 2/52 o/e [on examination] chest exp[iratory] wheeze ?Pred[nisolone] 5 mg… Amox[icillin] 500mg tds…" |
20 March 2006 | Appointment booked with Dr M Lynch. Receptionist recorded that she did not attend. "Did not attend – no reason (XW2NM) "dna dr m lynch" |
4 April 2006 | Appointment with Dr M Lynch. Mrs Burnett was provided with a repeat prescription for her anti-depressant medication. Dr Lynch recorded: "Rpt Seroxat 20 mgs M56" |
12 April 2006 | Appointment booked for asthma check. The nurse recorded that Mrs Burnett did not attend and a letter was sent to the patient. "Dna - asthma check" |
28 April 2006 | Appointment with Nurse for asthma check. |
13 July 2006 | Appointment with Dr M Lynch. Mrs Burnett was complaining of heavy menstrual periods for which she was prescribed etamsylate tablets and mefenamic acid tablets. Dr Lynch recorded: "heavy menses etamsylate 500mgs T qd M112 Mefenamic 500mgsM84" |
11 September 2006 | Appointment with Dr Radcliffe. Mrs Burnett reported a skin complaint and lump in her left breast. Dr Radcliffe examined Mrs Burnett and referred her to the breast clinic. Dr Radcliffe recorded: "Itching + dryness ++ over large birthmark R shoulder. O/E Dry ++ flaky skin over area. Imp[ression] mild dermatitis Known lump L breast – adv blocked duct. Recent ? in size tender esp @ period O/E [diagram of breasts] large ?mass in L breast. Nil else P[rescribed] hydrocort cream 1% BD 15g Adv re moisturiser creams Referral breast clinic" |
12 September 2006 | Referral to breast clinic made on a pre-printed breast clinic referral form. Dr Radcliffe recorded the following on the form: "Referral priority Soon v Breast affected left v Reason for referral Lump v ?ing over 5/12 Size 3cm Persistent asymmetrical nodularity v Nipple changes X Breast pain v cyclical v Family history No v Comments/medical history/other reasons for urgent referral: ? swelling mass L breast with menstruation. Likely blocked duct but grad ? in size over 5/12 with menstruation. No axilla LN. Unable to distinguish if general nodularity. Lump, pain nodularity." |
31 October 2006 | Appointment at the Breast Clinic. It was recorded: "lump left breast – 7/12 Painful off/on No other symptoms No previous breast problems…" |
10 November 2006 | Appointment with Mr Ali, Consultant Breast Surgeon. Diagnosis of breast cancer confirmed and mastectomy advised. |
21 November 2006 | Mrs Burnett underwent elective left mastectomy with axillary node clearance. |
15 December 2006 | Pre-Chemotherapy Assessment. It was recorded in the 'Patient Care Management Record': "Noticed lump March 06. GP thought milk duct. Returned in September 06 ?mammogram ?mastectomy L side" |
2 January 2007 – 17 April 2007 | Mrs Burnett underwent 6 cycles of chemotherapy |
15 September 2007 | Left breast reconstruction surgery |
(a) 16th May 2005 - pre-menstrual headaches, prescribed Co-Codamol;
(b) 13th June 2005 Duphaston for menstrual symptoms;
(c) 7th September 2005 Duphaston continued;
(d) 7th November 2005, breast tenderness, advised side-effect of Duphaston;
(e) 20th January 2006 , worsening side-effects, stop Duphaston
(f) 13th July 2006 a complaint of heavy periods.
The Appellant's Grounds
Ground 1: Inconsistent Findings
"6. The claimant returned to the surgery two months later, on 7th November 2005, and was seen by the defendant. On this occasion, the claimant says she saw the defendant with ongoing complaints regarding her periods, but also of a very lumpy tender left breast, which was getting worse, especially at the time of her periods, and could be painful. The claimant says the defendant briefly examined her left breast but not the right, and said there was no lump. The defendant attributed the claimant's symptoms to the side effects of Duphaston.
7. The defendant admits a consultation took place with the claimant on this date, and that the claimant reported tenderness but no lumpiness in her left breast. The defendant also says she performed a bilateral breast examination, during which no breast lump was identified. In her witness statement, the defendant goes further in stating as follows: "I also mentioned the possibility of a blocked duct, as this can be a common cause of breast tenderness. I would never suggest a diagnosis of a blocked duct if there was a discernible lump in the breast." There is no record in the handwritten notes of a bilateral examination of the breasts, or the findings upon such an examination and the advice given thereafter, nor is there a written note of a mention by the defendant of the possibility of a blocked duct.
8. On 20th January 2006, the claimant saw the defendant again. In her statement, the claimant says she told the defendant that the tenderness in her left breast was much worse, her breasts had increased in size, and her weight had increased. Her evidence is that she was told by the defendant that these were side effects of Duphaston and consequently the claimant asked for this to be stopped. The handwritten record of this consultation reads in parts: "Side effects with Duphaston", but no further details are given. The Duphaston was stopped. The defendant gives an account of this consultation in her statement, in which she states: "Although I do not specifically recall the nature of the side effects, the two main ones are nausea and breast tenderness."
9. A few weeks after stopping the Duphaston, the claimant's evidence is that she felt a lump in her left breast whilst showering. It was above the nipple on the inner part of the breast and felt about the size of a pea. She arranged an appointment at the surgery and saw the defendant. She recalls being given a thorough breast examination by the defendant, who pressed on the lump and concluded it was a blocked milk duct and nothing to worry about. The claimant believes the appointment was between 8th February 2006 and 30th March 2006, by reference to her employment at a the time and discussions she had with her colleague there, Mrs Sondria Jones, and her daughter, Samantha Simpson. The defendant denies that any consultation took place with her in February or March 2006, and relies on the absence of any record of such a consultation.
10. On 17th March 2006, there is a handwritten note regarding an appointment the claimant had at the surgery. This was, according to the notes, in connection with her asthma. The defendant disclosed that the appointment was with a locum, Dr Barr [sic]. There was also a patient record of an appointment with the defendant on 20th March 2006, though there is a computerised record that the claimant did not attend.
11. On 13th July 2006, the claimant was seen by the defendant complaining of heavy periods and also mentioned the left breast lump and tenderness, believing the lump to be a blocked duct, according to the claimant. The defendant denies there was any complaint of breast symptoms on this occasion, and there is no note of such a complaint."
"28. Dr Lynch accepted that she had no actual recollection of the events at this stage, some five years after it happened, but could refer to the clinical records and confirm what her normal practice would have been. In November 2005 she would always have properly examined both breasts. I accepted her evidence on this point. It was somewhat unfortunate that the clinical notes did not record the fact that an examination had taken place. She said her practice was only to record positive findings.
29. She had difficulty in explaining why she told the claimant on 7th November 2005 that a blocked duct can be a common cause of breast tenderness. She had to concede that this was not a result of her recalling having said it on that day. There had been no February/March 2006 consultation so she presumed the conversation must have happened in November 2005. I accepted her explanation as truthful, but it did mean her statement was either inaccurate or misleading.
30. Every patient had to be entered into the computerised diary. There was only one appointment with her between 8th February and 31st March 2006, when the record showed that the claimant had not attended. The consultation, which the claimant referred to, could not have occurred for three reasons. There was only one record of an appointment on the system during the relevant period, and the claimant had not attended. Secondly, there was no note of consultation in the cards, and she would always make some note of a patient's attendance, for whatever reason. Thirdly, if a patient complained of a small lump the size of a pea, she would not diagnose a blocked milk duct and would refer the patient to the breast clinic…………
33. This is not a case where one, or indeed any, of the witnesses are not telling the truth. It is not my task to be sure what happened, just to decide the issues on the balance of probability, remembering that the claimant has the burden of proof.
i) the Respondent was seen by the Appellant without any note made;
ii) the receptionist recorded that the Respondent did not attend the appointment on 20th March 2006 when she did;
iii) the Appellant would have seen the Respondent with a lump, but neither recorded that nor referred her to the breast clinic.
Nevertheless he went on to prefer the Respondent's account.
Ground 2: Failure to Consider Material Evidence
"27. Richards LJ expressed the proposition neatly in R (N) v Mental Health Review Tribunal (Northern Region) [2005] EWCA Civ 1605, [2006] QB 468, 497-8, para 62, where he said:
"62. Although there is a single civil standard of proof on the balance of probabilities, it is flexible in its application. In particular, the more serious the allegation or the more serious the consequences if the allegation is proved, the stronger must be the evidence before a court will find the allegation proved on the balance of probabilities. Thus the flexibility of the standard lies not in any adjustment to the degree of probability required for an allegation to be proved (such that a more serious allegation has to be proved to a higher degree of probability), but in the strength or quality of the evidence that will in practice be required for an allegation to be proved on the balance of probabilities."
In my opinion this paragraph effectively states in concise terms the proper state of the law on this topic. I would add one small qualification, which may be no more than an explanation of what Richards LJ meant about the seriousness of the consequences. That factor is relevant to the likelihood or unlikelihood of the allegation being unfounded, as I explain below.
28. It is recognised by these statements that a possible source of confusion is the failure to bear in mind with sufficient clarity the fact that in some contexts a court or tribunal has to look at the facts more critically or more anxiously than in others before it can be satisfied to the requisite standard. The standard itself is, however, finite and unvarying. Situations which make such heightened examination necessary may be the inherent unlikelihood of the occurrence taking place (Lord Hoffmann's example of the animal seen in Regent's Park), the seriousness of the allegation to be proved or, in some cases, the consequences which could follow from acceptance of proof of the relevant fact. The seriousness of the allegation requires no elaboration: a tribunal of fact will look closely into the facts grounding an allegation of fraud before accepting that it has been established. The seriousness of consequences is another facet of the same proposition: if it is alleged that a bank manager has committed a minor peculation, that could entail very serious consequences for his career, so making it the less likely that he would risk doing such a thing. These are all matters of ordinary experience, requiring the application of good sense on the part of those who have to decide such issues. They do not require a different standard of proof or a specially cogent standard of evidence, merely appropriately careful consideration by the tribunal before it is satisfied of the matter which has to be established."
"34. The following arguments support the defendant's case that no consultation took place in February or March 2006: Firstly, the diary entries show only one appointment with Dr Lynch, a DNA. Second, there was no clinical note, either in the cards or the computerised records, for the consultation with the defendant. Third, Dr Lynch's view that she would not have advised a blocked milk duct when faced with the history of a pea sized lump in a lady of this age. Fourth, that in March 2006, the lump would only have been just or borderline palpable. Fifth, the claimant, in a letter from her solicitors, had suggested the consultation was on 20th March, only to roll back when the Did Not Attend entry was revealed.
35. The following arguments support the claimant's case that a consultation did take place in the relevant period: First, the claimant's firm recollection of the consultation and what was said. Second, the support given to her by her daughter and Ms Jones. Third, if her evidence is truthful, the lump was clearly palpable to her. Fourth, if her evidence is accepted, it is inherently unlikely that this somewhat demanding patient would not mention it to her doctor at the time. Fifth, the defendant did in fact conduct an examination of the claimant's breasts in 2005 without recording it, although she did record that the consultation had taken place.
36. Sixth, that she sought a second opinion, so she must have had a first opinion. Finally, Dr Radcliffe's note of 9th September 2006: "Known lump left breast, advised blocked duct", and her referral to the breast clinic, seemed to me to be unlikely if Dr Radcliffe had herself diagnosed a blocked duct. Finally, the note in the Patient Care Management Record: "Noticed lump March '06, GP thought milk duct, referred in September '06".
37. In respect of these last two I support the claimant's interpretation: "Known lump left breast, advised blocked duct", means the lump was known to both the patient and to the practice, and the advice was referring to advice previously given.
38. The entry: "Noticed lump March '06, GP thought milk duct", can only mean that when the patient noticed the lump, she asked her GP, who thought it was a milk duct blockage. This is what the claimant said to a nurse approximately two years before the letter of claim was sent.
39. If a consultation did happen this would mean that an appointment took place without it being recorded or the receptionist saying that the claimant had not attended on 20th March, when in fact she had. This is unlikely. It is unlikely that Dr Lynch would see a patient without making any notes at all, and that she would fail to refer a patient with a small lump to a breast clinic. However, I also think it is unlikely the claimant would be mistaken about whether she ever told Dr Lynch about the lump in her left breast, given the evidence seems to be that it would be palpable from about February or March 2006, and she was not reluctant to seek medical treatment.
40. I think it unlikely her daughter would be mistaken about whether her mother had told her twice about the lump, once when she noticed it, and again when it grew, and that she felt it for herself, or only once, just before she saw Dr Radcliffe. It is unlikely Ms Jones would be mistaken about when she had the conversation with the claimant about the visit to the doctor.
41. Overall I find the evidence of the claimant, her daughter and Ms Jones utterly compelling. They gave three different reasons why the conversation must have taken place around March 2006, the short window when both the claimant and Ms Jones were working together, the arrangements for the memorial, and the disappearance of Ms Jones' son. These reasons were too genuine and rooted in personal circumstance to be contrived. I also felt that this history would be more likely to be clearly recalled by the claimant and her daughter, whose lives it had utterly changed, than it would a busy GP, who had to continue seeing patients who themselves were often going through similar trauma, and would equally be demanding on her time.
42. The notes of Dr Radcliffe and the history given to the nurse subsequently add weight to this compelling evidence and convinced me on balance that the claimant's recollection is to be preferred."
"Findings of fact must, of course, be based on the evidence (including inferences that can properly be drawn from the evidence) and must, of course, be adequately explained and reasoned. But that said, and always assuming that he has met those requirements, a judge conducting a fact-finding hearing is entitled to explain his thought processes and his reasons in whatever seems to him to be an appropriate and illuminating way."
There is nothing in this Ground.
Ground 3: Inadequate Reasons
"42. The notes of Dr Radcliffe and this history given to the nurse subsequently add weight to this compelling evidence and convinced me on balance that the claimant's recollection is to be preferred. I therefore find as a fact that there was a consultation with Dr Lynch in February or March 2006 at which the Claimant complained of a small pea sized lump in her breast. There was an examination of the Claimant and she was told that the cause was likely to be a blocked milk duct."
"32.Simon Pugh, a data analyst, supported Dr Lynch's case. Examination of various screen shots showed that the entries were not always made in a consistent way in the same part of the computer records to record identical events."
Conclusion
Mr Justice Mann
Dame Janet Smith DBE