BUSINESS AND PROPERTY COURTS OF ENGLAND AND WALES
CHANCERY APPEALS LIST
ON APPEAL FROM THE DECISION OF HHJ BAUCHER
AT THE CENTRAL LONDON COUNTY COURT 2ND JANUARY 2024
CLAIM NUMBER F4PP1142
Fetter Lane, London, EC4A 1NL |
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B e f o r e :
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Seculink Limited |
Claimant/ Appellant |
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- and - |
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Mr David James Terence Forbes |
Defendant/ Respondent |
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Martin Westgate KC and Angharad Monk (instructed by T V Edwards Solicitors LLP) for the Defendant/Respondent
Hearing date: Thursday 17th October and Friday 18th October 2024
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Crown Copyright ©
Sir Anthony Mann :
The facts giving rise to the dispute, and the decision below
"a. whether a mental health crisis moratorium was validly initiated under the [Regulations];
b. whether the Defendant's debt to the Claimant falls within the scope of the [Regulations]
c. the Claimant's application dated 18 April 2022, pursuant to Regulation 10 of [the Regulations]".
Those are the issues that arrived before Judge Baucher. The appellant has in fact accepted the valid initiation of a moratorium, so the first question no longer arises for determination.
The Regulations and their scheme
"6. A "moratorium debt" is any qualifying debt—
(a) that was incurred by a debtor in relation to whom a moratorium is in place,
(b) that was owed by the debtor at the point at which the application for the moratorium was made, and
(c) about which information has been provided to the Secretary of State by a debt advice provider under these Regulations."
"(1) A "qualifying debt" means any debt or liability other than non-eligible debt."
Paragraph (3) identifies certain particular debts which are to be included; they do not matter here. From there one goes to the definition of "non-eligible debt" in Reg 5(4). That is defined as including a whole raft of debts, including:
"(a) secured debt which does not amount to arrears in respect of secured debt …"
As I understand it that is the provision which raises the issue in this case as to whether the appellant's debt is a qualifying, and therefore a moratorium, debt. It is pertinent to observe that the extensive list which follows is capable of raising legal questions for the non-legally qualified DAP (debt advice provider).
"(a) assess whether the debts included in the application are qualifying debts".
This is a key provision for the purposes of this appeal, because the case of the respondent is that, subject to a review by the court (see below) this provision, in its statutory context, gives the DAP the exclusive jurisdiction to carry out that assessment in the first instance to the exclusion of the courts, and the only recourse to the courts thereafter is via the statutory review just referred to (and perhaps judicial review in certain limited circumstances).
"(a) is an individual,
(b) owes a qualifying debt to a creditor,
(c) is domiciled or ordinarily resident in England or Wales,
(d) is not subject to a debt relief order,
(e) is not subject to an interim order or individual voluntary arrangement,
(f) is not an undischarged bankrupt, and
(g) is not subject to a breathing space moratorium or a mental health crisis moratorium."
"(b) owes a qualifying debt to a creditor" (Reg 30(3)).
Whether the DAP is the sole determinant of that question is the central issue in the main part of this appeal.
"17.—(1) Subject to paragraph (4), a creditor who receives notification of a moratorium under these Regulations may request that the debt advice provider who initiated the moratorium or (as the case may be) the debt advice provider to whom the debtor has been referred since the start of the moratorium reviews the moratorium to determine whether it should continue or be cancelled in respect of some or all of the moratorium debts on one or both of the following grounds, namely that—
(a) the moratorium unfairly prejudices the interests of the creditor, or
(b) there has been some material irregularity in relation to any of the matters specified in paragraph (2).
(2)The matters in relation to which a creditor may request a review on the ground of material irregularity are that—
(a) the debtor did not meet the relevant eligibility criteria when the application for the moratorium was made,
(b) a moratorium debt is not a qualifying debt, or
(c) the debtor has sufficient funds to discharge or liquidate their debt as it falls due.
(3)A request under paragraph (1) must be made within the period of 20 days beginning with the day on which the moratorium started."
"(2) A debt advice provider must cancel a moratorium in respect of some or all of the moratorium debts if the debt advice provider considers that the creditor has provided sufficient evidence that—
(a) the moratorium unfairly prejudices the interests of the creditor, or
(b) there has been some material irregularity in relation to any of the matters specified in regulation 17(2).
(3) A debt advice provider is not required to cancel a moratorium under paragraph (2) in respect of a moratorium debt if the debt advice provider considers that the debtor's personal circumstances would make the cancellation unfair or unreasonable."
"(1) … then the creditor may make an application to the county court on one or both of the grounds in regulation 17(1)."
"(3) Where on an application under this regulation the court is satisfied as to either of the grounds in regulation 17(1), it may do either or both of the following, namely—
(a) cancel the moratorium in relation to a moratorium debt owed to the creditor who made the application to the court,
(b) cancel the moratorium in respect of any other moratorium debt.
(4) Where a court has cancelled a moratorium in relation to a moratorium debt under paragraph (3), the court can require the debtor to pay any interest, fees or charges that accrued during the moratorium period in respect of the debt."
Principles of statutory interpretation
"In more modern times, many examples can be found of judicial recognition of the constitutional right of unimpeded access to the courts (as Lord Diplock described it in Attorney General v Times Newspapers Ltd [1974] AC 273, 310, and again in Bremer Vulkan Schiffbau und Maschinenfabrik v South India Shipping Corpn Ltd [1981] AC 909, 977), which can only be curtailed by clear statutory enactment. Thus, in In re Boaler [1915] 1 KB 21, where the question was whether a statutory prohibition on vexatious litigants instituting legal proceedings extended to criminal proceedings, the Court of Appeal held that it did not. Scrutton J said at p 36 that although a statute might deprive a subject of the right to appeal to the courts, "the language of any such statute should be jealously watched by the courts, and should not be extended beyond its least onerous meaning unless clear words are used to justify such extension."
"It is a principle not by any means to be whittled down that the subject's recourse to Her Majesty's courts for the determination of his rights is not to be excluded except by clear words."
"(1) It is a principle of legal policy any interference with established rights and principles recognised by the common law should be expressed in clear terms. This principle forms part of the context against which legislation is enacted and, when interpreting legislation, a court should take it into account.
(2) This gives rise to a more specific presumption that 'fundamental' common law rights cannot be overridden by general words but only by express words or necessary implication."
He submitted that those criteria were not satisfied in this case with the effect that the subject's right to resort to the court to enforce legal rights was not impeded by the Regulations and that his client could raise its challenge in these county court proceedings.
"35. Drawing some threads together:
(a) The question is one of statutory construction: what did Parliament intend? As in other cases this will be determined by the words used, read in their context and having regard to the purpose of the provision.
(b) Bearing in mind that remedies may be excluded even if they have not yet been established, I find it more helpful to frame the enquiry as being whether Parliament intended the statutory provision in question to provide the exclusive or sole remedy, rather than asking whether an alternative remedy (or at least a particular alternative remedy) was intended to be ousted.
(c) Put very shortly, the question can be formulated as whether Parliament intended the statutory remedy to be exclusive, or whether it intended that remedy to co-exist with any other remedy.
(d) In the absence of an express exclusion, Hickinbottom LJ's judgment in Southern Gas sets out some helpful indicators that assist in determining the answer to that question. Ultimately the answer is likely to depend on whether the statutory scheme is incompatible or inconsistent with the availability of other remedies."
"It is unnecessary to quote at length from the cases to which I have already referred. The following propositions can be drawn from them.
(i) Where Parliament has legislated for a statutory remedy to apply in certain circumstances, whether that remedy ousts any common law remedy which would or might have arisen on the same facts depends upon whether, on the true construction of the particular statutory provisions, Parliament intended that provision to oust, or co-exist with, the common law remedy. The courts will not maintain a common law remedy in the case of an evident intention of Parliament to displace it (see, eg, Johnson v Unisys Ltd [2003] 1 AC 518 at para 58, per Lord Hoffmann, and para 80, per Lord Millett, Deutsche Morgan Grenfell Group Plc v Inland Revenue Commissioners [2007] 1 AC 558, para 19 per Lord Hoffmann, and CPAG [2011] 2 AC 15, para 27, per Dyson JSC).
. (ii) Where that intention is not express, the threshold for inferring ouster of common law rights is high; but it is not helpful to approach the question on the basis that there is a presumption against ouster. Nor, before common law rights are displaced, does ouster have to be a necessary implication, in the sense that the common law remedy is only displaced if, as a matter of logic, it cannot co-exist with the statutory regime (although, of course, common law remedies can be ousted by such necessary implication) (CPAG, para 31, per Dyson JSC).
(iii) Whether common law remedies are ousted is dependent upon the true construction of the particular statutory provisions. However, where the statutory remedy covers precisely the same ground as the common law remedy, the latter will almost certainly have been excluded by necessary implication (above, at para 33). Furthermore, where the statutory regime provides a special or qualified remedy, it may (although not necessarily will) be inferred that Parliament intended to exclude any common law remedy that would or might arise on the same facts (see, e g, Deutsche Morgan Grenfell at para 19 per Lord Hoffmann, and at para 135 per Lord Walker of Gestingthorpe).
(iv) The identification of some differences between the statutory scheme and the common law remedy will not necessarily lead to an inference that Parliament intended the former to oust the latter. As Dyson JSC put it in CPAG [2011] 2 AC 15, para 34:
"The question is not whether there are any differences between the common law remedy and the statutory scheme. There may well be differences. The question is whether the differences are so substantial that they demonstrate that Parliament could not have intended the common law remedy to survive the introduction of the statutory scheme. The court should not be too ready to find that a common law remedy has been displaced by a statutory one, not least because it is always open to Parliament to make the position clear by stating explicitly whether the statute is intended to be exhaustive. The mere fact that there are some differences between the common law and the statutory positions is unlikely to be sufficient unless they are substantial … The question is whether, looked at as a whole, a common law remedy would be incompatible with the statutory scheme and therefore could not have been intended by [sic] coexist with it." (Emphasis in the original.)
Rather than "incompatible", in Revenue and Customs v Total Network SL [2008] AC 1174, para 130, Lord Mance used the phrase "positively inconsistent"."
The decision below on interpretation
The authorities related to the point of interpretation
"24 …The 2020 Regulations establish a scheme for the time within which review proceedings may be initiated, may be determined by the debt advice provider, and for any subsequent application to a court. The language used is prescriptive. I can see no reason to go behind the ordinary and clear meaning of those words. As made, the timetable the Regulations set serves a clear and obvious purpose – to ensure that any review is conducted promptly following the decision to make the moratorium … The court has no power to extend time to allow an application to be made, and since that is the position, there is no need to consider the further submission made, that there was good reason to exercise the power to extend time."
He also held that an application to the court under Reg 19 would fail because there had been no prior application to the DAP under Reg 17 (para 27).
"45. I have considerable sympathy for Mr Kaye but on reflection it seems to me that, on this basis, his application for an injunction has to be dismissed. Parliament has given debtors an unfettered right to apply to a debt advisor for a BSM or a MHCM and, even where a moratorium is set aside by the court, have not placed constraints on debtors applying for a new moratorium. On each occasion on which an application is made, the debt advisor undertakes a quasi-judicial decision-making process in order to decide (a) whether the statutory criteria are met and (b) whether it is appropriate to grant the requested moratorium. The primary decision maker on this matter under the Regulations is the debt advisor, not the court. If a moratorium is granted, the Regulations provide that, as a consequence, it will affect the right of the creditor to take enforcement action.
46. In my judgment, given that parliament has given these unfettered rights to a debtor and has allocated primary decision making to the debt advisor, it would not be right to grant an injunction which sets up a different decision-making structure. I consider that a creditor cannot properly ask the court to remove these statutory rights from the debtor for a period of time or to subject the exercise of those rights to judicial supervision when that is not part of the statutory scheme …."
"62. The Brakes however object to my reaching this conclusion, for a number of reasons. First, they say that, as the Guy Parties have not applied under regulation 7(2)(b) , it is procedurally wrong for the Guy Parties to be able to argue that moratorium debts do not include debts incurred after the moratorium begins. Second, they rely on the opinion given to them by their debt advice provider, who has told them in letters dated 11 and 12 August 2021 that the later costs orders were notified on 17 May 2021 and 4 June 2021, and therefore by implication that future debts are included in the concept of moratorium debt."
"63. As to the first objection , I do not consider that regulation 7(2)(b) (the terms of which I quoted above) has anything to do with the matter. That provision is concerned with giving permission to a creditor to take one of the prohibited steps. Asking the court to decide whether a particular debt is a moratorium debt is not a prohibited step. More importantly, the arguments which the Guy Parties put forward, both in their application under regulation 19 and in their application for an unless order, as well as the arguments put forward by the Brakes in resisting those applications, depend upon the relevant debts being moratorium debts. The court therefore necessarily has to decide whether they are such debts, and for that purpose it is necessary to consider whether the way in which future debts are dealt with is through the provision for "additional debts". Accordingly, there is nothing in this objection.
64. As to the second objection , there is nothing in this either. The debt advice provider is perfectly entitled to express an opinion as to whether future debts are or are not within the concept of moratorium debts. But that provider is not empowered to decide the point as between the Brakes and the Guy Parties. Indeed, even if the debt advice provider had some kind of adjudicative power under the 2020 Regulations, it could not have been properly exercised, because the Guy Parties were not, and had no opportunity to be, involved. That would be contrary to natural justice. But I do not rest my decision on that ground. The point is that it is the court that decides the law, and not the debt advice provider. In my view the debt advice provider's (implicit) opinion was incorrect. I can understand the Brakes' frustration at having been told by a debt professional that the law is one thing, and then to have the court say another. But I cannot help that. Even if the party's own lawyer advised that that was the law, it could not bind the court."
"70. Accordingly, I reach the conclusion that moratorium debts cannot include future debts. Applied to the present case, I am satisfied on the material before me that the debts constituted by the costs orders of 13 April 2021 and 21 April 2021 are covered by the moratorium. Indeed, at the hearing the Guy Parties accepted as much. On the other hand, it is equally clear to me that the debts constituted by the costs orders of 17 May 2021 and 4 June 2021 are not covered by the moratorium, because neither of them was incurred before the moratorium came into effect. Although it appears that an additional debt was notified to the Guy Parties by a letter of 2 June 2021, which might have been meant to include the first of these two costs orders (but the letter does not specify the debts concerned), in any event they are both future debts, and future debts cannot be additional debts. Accordingly, regulation 7(2) does not apply to the debts constituted by the costs orders of 17 May 2021 and 4 June 2021, and cannot prohibit the Guy Parties from applying for an "unless" order in respect of them."
The parties' main arguments on jurisdiction
"a 'moratorium debt' is any qualifying debt which has been identified as such by the debt advice provider under these Regulations" (my emphasis to show the additional implied wording).
That enables the system to work and also makes sense of the reference to moratorium debt in Reg 17(2). The reference to moratorium debt in that provision (allowing a challenge to the status of a "moratorium debt" in a review) can only mean one that has been notified. It contemplates that a notified debt may not be a true moratorium debt after all, but it is still called a moratorium debt in that Regulation. Sense can be made of that by reading the definition in the way suggested.
Decision on the "jurisdiction" point
The status of the debts as qualifying or non-qualifying
Abuse of process
"12. Clearly the purpose intended to be achieved by this elaborate, long established statutory scheme would be defeated if it were open to a taxpayer to leave undisturbed an assessment with which he is dissatisfied and adopt the expedient of applying to the High Court for a declaration of how much tax he owes and, if he has already paid the tax, an order for repayment of the amount he claims was wrongly assessed. In substance, although not in form, that would be an appeal against an assessment. In such a case the effect of the relief sought in the High Court, if granted, would be to negative an assessment otherwise than in accordance with the statutory code. Thus in such a case the High Court proceedings will be struck out as an abuse of the court's process. The proceedings would be an abuse because the dispute presented to the court for decision would be a dispute Parliament has assigned for resolution exclusively to a specialist tribunal. The dissatisfied taxpayer should have recourse to the appeal procedure provided by Parliament. He should follow the statutory route.
13. I question whether in this straightforward type of case the court has any real discretion to exercise. Rather, the conclusion that the proceedings are an abuse follows automatically once the court is satisfied the taxpayer's court claim is an indirect way of seeking to achieve the same result as it would be open to the taxpayer to achieve directly by appealing to the appeal commissioners. The taxpayer must use the remedies provided by the tax legislation. This approach accords with the views expressed in authorities such as Argosam Finance Co Ltd v Oxby [1965] Ch 390 , In re Vandervell's Trusts [1971] AC 912 and, more widely, Barraclough v Brown [1897] AC 615 ."
"26. The mere fact, however, that, as a matter of statutory construction, it cannot be seen that Parliament intended a statutory regime to be exclusive does not necessarily mean that it is always proper to resort to common law remedies instead …"
And he went on to give an example:
"27. Company law provides an illustration. Chapter 1 of Part 11 of the Companies Act 2006 ("CA 2006") sets out a procedure to be followed where a shareholder wishes to bring a "derivative claim", ie one "(a) in respect of a cause of action vested in the company, and (b) seeking relief on behalf of the company": see section 260. The provisions do not produce a statutory bar on shareholders including claims for relief in favour of their companies in "unfair prejudice" petitions under section 994 of CA 2006 , and it can be perfectly proper to do so. However, it could potentially be an abuse of process to seek relief in favour of a company by way of an unfair prejudice petition if that were the only relief sought or if, although the petition also contained a claim for relief which was available exclusively in unfair prejudice proceedings (such as an order for the purchase of shares), it could be discerned that the petitioner was not genuinely interested in obtaining such relief and was, instead, trying to bypass the filter for which Part 11 of CA 2006 provides: see Ntzegkoutanis v Kimionis [2024] Bus LR 339 at para 55."
Whether permission is required to continue the present action.
"(b) the court or tribunal must deal with any other action or proceeding in relation to a moratorium debt in accordance with this regulation."
"(3) Subject to paragraph (5), if at the start of a moratorium any action or proceeding that relates to a moratorium debt is pending in a court or tribunal then such action or proceeding may continue until the court or tribunal makes an order or judgment in conclusion of such action or proceeding."
"(8) This regulation is subject to regulation 7(2)(b)"
"47. In my view the use of the word 'may' indicates the proceedings may continue until the court or tribunal makes an order or a judgment. I agree with Miss Monk that Mr Morris's primary argument was the correct one, namely that he needs permission from the court. If I am wrong and somehow Regulation 7(2)(b) has the effect Mr Morris argues then I consider, taking a step to collect a moratorium debt from a debtor would, and must include, obtaining a judgment otherwise it would make a nonsense of the other provisions which are clearly designed by the Parliamentary draftsman to think of every conceivable other form of action which somebody could take while a moratorium was in place, including for instance installing a prepayment meter. Whilst there is no express reference to a judgment in Regulation 7(7), I am satisfied that it would include a judgment because that would be a step in the process of collecting a moratorium debt. I am therefore satisfied that discretion applies."
"(2) Subject to paragraph (3), during a moratorium period a creditor may not, in relation to any moratorium debt, take any of the steps specified in paragraph (6) in respect of the debt unless—
i. these Regulations specify otherwise, or
ii. the county court or any other court or tribunal where legal proceedings concerning the debt have been or could be issued or started has given permission for the creditor to take the step."
"(6) The steps mentioned in paragraph (2) that a creditor is prevented from taking are any steps to—
…
(c) take any enforcement action in respect of a moratorium debt (whether the right to take such action arises under a contract, by virtue of an enactment or otherwise) …"
"(7) A creditor or agent takes enforcement action if they take any of the following steps in relation to a moratorium debt – "
"(a) take a step to collect a moratorium debt from a debtor".
"(c) enforce security held in respect of a moratorium debt"
The actual exercise of discretion
Conclusion
(a) The appeal against the judge's decision on jurisdiction should be allowed and the question of whether and to what extent the creditor's debt in this case is a moratorium debt can be decided by a court and is not confined to the DAP.
(b) The appeal against the judge's decision as to the need for permission to continue the present action to judgment is allowed.
(c0 The appeal in relation to the exercise of any discretion to allow or prevent the action to proceed to judgment is adjourned.
PART 1 General provisions
Interpretation
2.— (1) In these Regulations—
"
"debt advice provider" has the meaning given in regulation 3;
...
"moratorium" means, unless otherwise stated, a breathing space moratorium or a mental health crisis moratorium;
"moratorium debt" is to be construed in accordance with regulation 6;
"moratorium period" means the period from the start of a moratorium to the end of the moratorium;
"non-eligible debt" has the meaning given in regulation 5(4);
"occupation contract" has the meaning given in section 7 of the Renting Homes (Wales) Act 2016;
"qualifying debt" is to be construed in accordance with regulation 5;
"register" means, unless otherwise indicated in this paragraph, the register of matters relating to moratoria maintained by the Secretary of State under regulation 35(1)(b);
Meaning of debt advice provider
3.—
(1) In these Regulations a "debt advice provider" is—
(a)an authorised person who has Part 4A permission to carry on any regulated activity of the kind specified in article 39E (debt-counselling) of the Financial Services and Markets Act 2000 (Regulated Activities) Order 2001, or
(b)a local authority.
Qualifying debt
5.—
(1) A "qualifying debt" means any debt or liability other than non-eligible debt.
Moratorium debt
6. A "moratorium debt" is any qualifying debt—
(a) that was incurred by a debtor in relation to whom a moratorium is in place,
(b) that was owed by the debtor at the point at which the application for the moratorium was made, and
(c) about which information has been provided to the Secretary of State by a debt advice provider under these Regulations.
Effect of a moratorium
7.—
(1) A moratorium has the effect specified in this regulation in relation to moratorium debt during a moratorium period.
(2) Subject to paragraph (3), during a moratorium period a creditor may not, in relation to any moratorium debt, take any of the steps specified in paragraph (6) in respect of the debt unless—
(a) these Regulations specify otherwise, or
(b) the county court or any other court or tribunal where legal proceedings concerning the debt have been or could be issued or started has given permission for the creditor to take the step.
(3) A court or tribunal may not give permission for a creditor or agent to take any of the steps specified in paragraph (6)(a) or (b).
(4) Subject to paragraph (5), for the purposes of paragraph (2)(b), a court or tribunal may—
(a) determine an application for permission to take a step specified in paragraph (6)(c) or (d) in any way that it thinks fit,
(b) give permission subject to such conditions as it thinks fit, and
(c) make such orders as may be necessary to give effect to the determination of the application.
(5) A court or tribunal may only grant permission under paragraph 2(b) for a creditor or agent to take a step specified in paragraph (6)(c) or for a creditor to instruct an agent to take a step specified in paragraph (6)(c) where the court considers that—
(a) it is reasonable to allow the creditor or their agent to take the step, and
(b) the step will not—
(i) be detrimental to the debtor to whom the moratorium relates, or
(ii) significantly undermine the protections of the moratorium.
(6) The steps mentioned in paragraph (2) that a creditor is prevented from taking are any steps to—
(a) require a debtor to pay interest that accrues on a moratorium debt during a moratorium period,
(b) require a debtor to pay fees, penalties or charges in relation to a moratorium debt that accrue during a moratorium period,
(c) take any enforcement action in respect of a moratorium debt (whether the right to take such action arises under a contract, by virtue of an enactment or otherwise), or
(d) instruct an agent to take any of the actions mentioned in sub-paragraphs (a) to (c).
(7) A creditor or agent takes enforcement action if they take any of the following steps in relation to a moratorium debt—
(a) take a step to collect a moratorium debt from a debtor,
(b) take a step to enforce a judgment or order issued by a court or tribunal before or during a moratorium period regarding a moratorium debt,
(c) enforce security held in respect of a moratorium debt,
(d) obtain a warrant,
(e) subject to regulation 12(4)(d), sell or take control of a debtor's property or goods,
(f) start any action or legal proceedings against a debtor relating to or as a consequence of non-payment of a moratorium debt,
(g) make an application for a default judgment in respect of a claim for money against the debtor,
(h) take steps to install a pre-payment meter under paragraph 7(3)(a) of Schedule 2B to the Gas Act 1986 or paragraph 2(1)(a) of Schedule 6 to the Electricity Act 1989 to take payments in respect of a moratorium debt, or use a pre-payment meter already installed to take such payments, unless a debtor had provided their consent for the installation of the pre-payment meter before the moratorium started,
(i) take steps to disconnect a debtor's premises from a supply of gas under paragraph 7(3)(b) of Schedule 2B to the Gas Act 1986 or electricity under paragraph 2(1)(b) of Schedule 6 to the Electricity Act 1989 unless the debtor had taken the supply of gas or electricity illegally,
(j) serve a notice to take possession of a dwelling-house let to a debtor on grounds 8, 10 or 11 in Schedule 2 to the Housing Act 1988 or take possession of a dwelling-house let to a debtor having served such a notice,
(k) serve a notice to take possession of a dwelling let to a debtor or take possession of a dwelling let to a debtor having served such a notice—
(i) on the ground of breach of contract specified in section 157 of the Renting Homes (Wales) Act 2016 where that breach relates to rent arrears, or
(ii) on the grounds specified in section 181(2) of the Renting Homes (Wales) Act 2016, or
(iii) on the grounds specified in section 187(2) of the Renting Homes (Wales) Act 2016,
(l) contact a debtor for the purpose of enforcement of a moratorium debt,
(m) make an application in respect of a debtor for commitment to prison under regulation 16 of the Non-Domestic Rating (Collection and Enforcement) (Local Lists) Regulations 1989 or regulation 47 of the Council Tax (Administration and Enforcement) Regulations 1992, or
(n) take any of the steps in this paragraph in relation to a joint debtor.
(8) For the purposes of paragraph (7)(f), legal proceedings against a debtor includes a bankruptcy petition.
(9) Where a moratorium debt is a secured debt, paragraph (6)(a) applies only to interest that accrues on any arrears on the debt during a moratorium period.
(10) After the end of a moratorium period, neither a creditor nor their agent is entitled to—
(a) require a debtor to pay interest, fees, penalties or charges referred to in paragraph (6)(a) and (b) that accrued during the moratorium period, or
(b) treat the non-payment during the moratorium period by the debtor of interest, fees, penalties or charges as a default by the debtor under, or a breach of, the agreement between the debtor and the creditor.
(11) Subject to paragraph (13)(c), to the extent it applies to a moratorium debt, during a moratorium period, the Secretary of State and the Commissioners for Revenue and Customs must not direct that a new arrangement should be put in place for a debtor's benefit to be paid, wholly or in part, to a third party under regulation 35 of the Social Security (Claims and Payments) Regulations 1987.
(12) Any action taken contrary to this regulation shall be null and void.
(13) Nothing in this regulation affects the following to the extent that they relate to a debtor—
(a) a charging order made before the start of the moratorium under the Charging Orders Act 1979 or regulations 50 and 51 of the Council Tax (Administration and Enforcement) Regulations 1992,
(b) an attachment of earnings order made before the start of the moratorium under the Attachment of Earnings Act 1971 or regulation 37 of the Council Tax (Administration and Enforcement) Regulations 1992,
(c) a deduction from earnings made under—
(i) Parts 8 or 8A of the Social Security (Payments on account, Overpayments and Recovery) Regulations 1988,
(ii) Part 3 of the Social Security Administration Act 1992, or
(iii) Part 6 of the Social Security (Overpayments and Recovery) Regulations 2013,
where a deduction notice has been served before the start of the moratorium under that Act or those Regulations, or
(d) the debtor's universal credit paid, wholly or in part, to a third party under regulation 60 of and Schedules 6 and 7 to the Universal Credit, Personal Independence Payment, Jobseeker's Allowance and Employment and Support Allowance (Claims and Payments) Regulations 2013.
(14) In this regulation, "benefit" means any payment made to a debtor under the Social Security Contributions and Benefits Act 1992, the Jobseekers Act 1995, the Welfare Reform Act 2007 or the Welfare Reform Act 2012.
(15) This regulation is subject to regulation 11.
Extension of limitation periods because of a moratorium
8.—
(1) This regulation applies where—
(a) a limitation time limit relates to a right of action in respect of a moratorium debt,
(b) a moratorium in relation to the debt starts before the limitation time limit expires, and
(c) if not extended by this regulation, the limitation time limit would expire before the end of the period of eight weeks beginning with the day on which the moratorium ends.
(2) For the purposes of bringing an action in respect of a moratorium debt, the limitation time limit expires instead at the end of the period of eight weeks beginning with the day on which the moratorium ends.
(3) Where more than one limitation time limit applies in relation to a right of action in respect
Existing legal proceedings at the start of a moratorium
10.—
(1) If at the start of a moratorium a creditor to whom a moratorium debt is owed has a bankruptcy petition or any other action or other proceeding in any court or tribunal pending in relation to a moratorium debt, then the creditor must notify the court or tribunal of the moratorium.
(2) After a court or tribunal has received a notification referred to in paragraph (1) or is otherwise made aware of a moratorium—
(a) any bankruptcy petition in relation to a moratorium debt must be stayed by the court until the moratorium ends or is cancelled, and
(b) the court or tribunal must deal with any other action or proceeding in relation to a moratorium debt in accordance with this regulation.
(3) Subject to paragraph (5), if at the start of a moratorium any action or proceeding that relates to a moratorium debt is pending in a court or tribunal then such action or proceeding may continue until the court or tribunal makes an order or judgment in conclusion of such action or proceeding.
(4) Where a debtor makes an admission before or during a moratorium in connection with an action or other proceeding relating to a moratorium debt, a creditor who is a party to the action or proceeding may enter judgment in that action or proceeding during the moratorium if they would otherwise be entitled to do so.
(5) Subject to paragraph (7), during a moratorium a court or tribunal must take all necessary steps to ensure that any action or proceeding to enforce a court order or judgment concerning a moratorium debt does not progress during the moratorium period.
(6) For the purpose of paragraph (5), the progression of an action or proceeding includes (but is not limited to)—
(i) holding a hearing during a moratorium period,
(ii) making or serving an order or warrant, writ of control, writ of execution or judgment summons, and
(iii) instructing an enforcement agent to serve an order, warrant, writ of control, writ of execution or judgment summons.
(7) This regulation does not prevent a court or tribunal from sending notices or correspondence to a debtor in relation to an action or proceeding.
(8) This regulation is subject to regulation 7(2)(b).
Creditor search for additional debt
14.—
(1) A creditor who receives a notification of the start of a moratorium under these Regulations must as soon as reasonably practicable undertake a reasonable search of their records to identify—
(a) debt owed to the creditor by the debtor to whom the moratorium relates, and
(b) any creditor by assignment.
(2) Where a creditor search identifies a debt owed by the debtor that was not included in the notification referred to in paragraph (1), the creditor must provide details of the debt to the debtor's debt advice provider.
(3) Where a creditor search identifies a creditor by assignment, the creditor must—
(a) notify the creditor by assignment of the moratorium, and
(b) provide contact details of the creditor by assignment to the debtor's debt advice provider.
(4) Any creditor who fails to comply with paragraph (2) or (3) as soon as reasonably practicable will be liable for any losses caused to the debtor or (as the case may be) the creditor by assignment as a result.
(5) A debt advice provider who receives details of a debt from a creditor in accordance with paragraph (2) must take the relevant steps specified in regulation 15.
(6) Where a debt advice provider receives contact details of a creditor by assignment in accordance with paragraph (3)(b) the debt advice provider must, by the end of the following business day, provide the contact details to the Secretary of State.
Application of moratorium to additional debt
15.—
(1) This regulation applies where a debt advice provider has initiated a moratorium under these Regulations and subsequently—
(a) receives details under regulation 14(2) of a debt not specified as a moratorium debt in a notification from the Secretary of State referred to in regulation 14(1), or
(b) otherwise becomes aware of a debt that is owed by a debtor in relation to whom a moratorium is in place but which was not included in the information provided to the Secretary of State under regulations 25(1)(b) or (c) or 31(1)(b) or (d),
(an "additional debt").
(2) Where this regulation applies, a debt advice provider must consider whether an additional debt is a qualifying debt.
(3) Subject to paragraph (4), if a debt advice provider considers that an additional debt is a qualifying debt, the debt advice provider must provide to the Secretary of State details of the additional debt, including contact details of the creditor to whom the debt is owed.
(4) For a breathing space moratorium, if a debt advice provider receives details, or becomes aware, of an additional debt after the period of 45 days beginning with the day on which a moratorium started, the debt advice provider may provide to the Secretary of State the information required under paragraph (3) in relation to the additional debt if the debt advice provider considers it appropriate for the moratorium to apply in respect of the additional debt.
(5) Where the Secretary of State receives information under paragraphs (3) or (4), the Secretary of State must, by the end of the following business day, provide a notification of the moratorium to those creditors whose contact details have been provided to the Secretary of State in accordance with those paragraphs.
(6) Paragraph (5) is subject to regulation 38.
(7) A moratorium has the effect specified in regulation 7 in relation to an additional debt from the earliest of the date that the creditor to whom the additional debt is owed—
(a) received a notification of the moratorium under paragraph (5), or
(b) is deemed under regulation 37(4) to receive the notification under paragraph (5).
(8) This regulation does not affect the date on which a moratorium starts or ends under these Regulations.
Creditor's request for review of a moratorium
17.—
(1) Subject to paragraph (4), a creditor who receives notification of a moratorium under these Regulations may request that the debt advice provider who initiated the moratorium or (as the case may be) the debt advice provider to whom the debtor has been referred since the start of the moratorium reviews the moratorium to determine whether it should continue or be cancelled in respect of some or all of the moratorium debts on one or both of the following grounds, namely that—
(a) the moratorium unfairly prejudices the interests of the creditor, or
(b) there has been some material irregularity in relation to any of the matters specified in paragraph (2).
(2) The matters in relation to which a creditor may request a review on the ground of material irregularity are that—
(a) the debtor did not meet the relevant eligibility criteria when the application for the moratorium was made,
(b) a moratorium debt is not a qualifying debt, or
(c) the debtor has sufficient funds to discharge or liquidate their debt as it falls due.
(3) A request under paragraph (1) must be made within the period of 20 days beginning with the day on which the moratorium started.
(4) Where an additional debt is included in a moratorium in accordance with regulation 15, the creditor to whom the additional debt is owed may request a review of the moratorium in relation to the additional debt in accordance with this regulation.
(5) A request under paragraph (4) must be made within the period of 20 days beginning with the day on which the moratorium took effect in relation to the additional debt under regulation 15(7).
(6) Any request made under this regulation must—
(a) be made in writing to the debtor's debt advice provider, and
(b) contain the following—
(i) a statement of the ground or grounds on which the review is requested, and
(ii) evidence which supports the statement.
Review and cancellation of a moratorium as a result of a creditor request
18.—
(1) Having received a request for a review in accordance with regulation 17, a debt advice provider must conduct the review and carry out the steps in paragraph (4) before the end of the period of 35 days beginning with—
(a) the day on which the moratorium started, or
(b) in respect of an additional debt, the day on which the moratorium took effect in relation to the additional debt under regulation 15(7).
(2) Subject to paragraph (3), having carried out a review in response to a request from a creditor, a debt advice provider must cancel a moratorium in respect of some or all of the moratorium debts if the debt advice provider considers that the creditor has provided sufficient evidence that—
(a) the moratorium unfairly prejudices the interests of the creditor, or
(b) there has been some material irregularity in relation to any of the matters specified in regulation 17(2).
(3) A debt advice provider is not required to cancel a moratorium under paragraph (2) in respect of a moratorium debt if the debt advice provider considers that the debtor's personal circumstances would make the cancellation unfair or unreasonable.
(4) The steps referred to in paragraph (1) are that a debt advice provider must—
(a) inform the creditor who requested a review of the outcome of the review, and
(b) if the debt advice provider considers that a moratorium should be cancelled in respect of some or all of the moratorium debts—
(i) consult the debtor to whom the moratorium relates prior to doing so to the extent that the debt advice provider is able to do so, and
(ii) if, after acting in accordance with paragraph (i), the debt advice provider remains of the view that the moratorium should be cancelled in respect of some or all of the moratorium debts, notify the Secretary of State and the debtor of the cancellation.
(5) Where the Secretary of State receives a notification under paragraph (4)(b)(ii), the Secretary of State must, by the end of the following business day—
(a) cause an entry to be made on the register, and
(b) send a notification of the cancellation of the moratorium to each creditor and agent in respect of whom the cancellation takes effect.
(6) Paragraph (5) is subject to regulation 38.
(7) The cancellation takes effect on the day following the day on which the Secretary of State causes an entry to be made on the register in accordance with paragraph (5)(a).
(8) A notification sent to a creditor or agent in accordance with paragraph (5)(b) must—
(a) state the reason for the cancellation, and
(b) specify the date on which the cancellation takes effect.
(9) A review carried out under this regulation in respect of a breathing space moratorium may be carried out as part of a midway review.
Court application by creditor for cancellation of a moratorium
19.—
(1) If a debt advice provider has carried out a review of a moratorium following a request made by a creditor under regulation 17 and the moratorium has not been cancelled under regulation 18 in respect of some or all of the moratorium debts as a result, then the creditor may make an application to the county court on one or both of the grounds in regulation 17(1).
(2) An application under this regulation must be made before the end of the period of 50 days beginning with—
(a) the day on which the moratorium started, or
(b) in respect of an additional debt, the day on which the moratorium took effect in relation to the additional debt under regulation 15(7).
(3) Where on an application under this regulation the court is satisfied as to either of the grounds in regulation 17(1), it may do either or both of the following, namely—
(a) cancel the moratorium in relation to a moratorium debt owed to the creditor who made the application to the court,
(b) cancel the moratorium in respect of any other moratorium debt.
(4) Where a court has cancelled a moratorium in relation to a moratorium debt under paragraph (3), the court can require the debtor to pay any interest, fees or charges that accrued during the moratorium period in respect of the debt.
(5) In any case where a court cancels a moratorium in relation to a moratorium debt under paragraph (3) or requires a debtor to pay interest, fees or charges under paragraph (4), the court—
(a) may give such supplemental directions as it thinks fit, and
(b) must notify the creditor, the debtor and the Secretary of State that the moratorium has been cancelled in relation to the moratorium debt.
(6) Where the Secretary of State receives a notification under paragraph (5)(b), the Secretary of State must, by the end of the following business day—
(a) cause an entry to be made on the register, and
(b) send a notification of the cancellation of the moratorium to each creditor and agent in respect of whom the cancellation takes effect.
(7) Where a court cancels a moratorium under paragraph (3) the cancellation takes effect on the day following the day on which the Secretary of State causes an entry to be made on the register in accordance with paragraph (6)(a).
Application for a breathing space moratorium
23.—
(1) A debtor may apply to a debt advice provider for a breathing space moratorium.
Debtor eligibility for a breathing space moratorium and debt advice provider obligations
24.—
(1) A debt advice provider must consider any application for a breathing space moratorium made to them by a debtor.
(2) Having considered the application, the debt advice provider must initiate a breathing space moratorium in relation to the debtor if the debt advice provider considers that—
(a) the debtor meets the eligibility criteria in paragraph (3),
(b) the conditions in paragraph (4) are met, and
(c) the debts to be included in the moratorium are qualifying debts.
(3) The eligibility criteria referred to in paragraph (2)(a) are that, on the date of the application for a breathing space moratorium, the debtor—
(a) is an individual,
(b) owes a qualifying debt to a creditor,
(c) is domiciled or ordinarily resident in England or Wales,
(d) is not subject to a debt relief order,
(e) is not subject to an interim order or individual voluntary arrangement,
(f) is not an undischarged bankrupt,
(g) is not subject to another breathing space moratorium and, if they have previously been subject to a breathing space moratorium, that moratorium ended more than 12 months before the date of the application, and
(h) is not subject to a mental health crisis moratorium.
(4) The conditions referred to in paragraph (2)(b) are that, in light of the information provided by the debtor under regulation 23 and any other information obtained by the debt advice provider—
(a) the debtor is unable, or is unlikely to be able, to repay some or all of their debt as it falls due, and
(b) a breathing space moratorium would be appropriate.
(5) For the purpose of paragraph (4)(b), when considering whether a breathing space moratorium is appropriate the debt advice provider—
(a) must consider whether—
(i) the debtor has sufficient funds or income to discharge or liquidate their debt as it falls due,
(ii) it would benefit the debtor to enter into a debt solution,
(iii) the debtor may be eligible to enter into a debt solution during a moratorium or as soon as reasonably practicable after the moratorium ends, and
(iv) the moratorium period is necessary in order for the debt advice provider to assess which debt solution would be appropriate for the debtor, to advise the debtor on which debt solution would be appropriate or for a debt solution to be put in place, and
(b) may have regard to any other factor that the debt advice provider considers relevant, including but not limited to whether—
(i) it is necessary for the debtor to enter into a debt solution in order to discharge or liquidate their debt,
(ii) it is necessary for the debtor to enter into a debt solution without delay and the debtor is in a position to do so, or
(iii) the debtor is already subject to an appropriate debt solution.
PART 3 Mental health crisis moratorium
Meaning of mental health crisis moratorium
28.—
(1) A mental health crisis moratorium is a moratorium under this Part in respect of a debtor who is receiving mental health crisis treatment.
(2) In these Regulations, a debtor is receiving mental health crisis treatment when the debtor—
(a) has been detained in hospital for assessment under sections 2 or 4 of the Mental Health Act 1983,
(b) has been detained in hospital for treatment under section 3 of that Act,
(c) has been removed to a place of safety by a police constable under sections 135 or 136 of that Act,
(d) has been detained in hospital for assessment or treatment under sections 35, 36, 37, 38, 45A, 47 or 48 of that Act, or
(e) is receiving any other crisis, emergency or acute care or treatment in hospital or in the community from a specialist mental health service in relation to a mental disorder of a serious nature.
(3) In this regulation "specialist mental health service" means a mental health service provided by a crisis home treatment team, a liaison mental health team, a community mental health team or any other specialist mental health crisis service.
Application for a mental health crisis moratorium
29.—
(1) Any of the following persons may submit an application to a debt advice provider for a mental health crisis moratorium in relation to a debtor—
(a) the debtor,
(b) the debtor's carer,
(c) an approved mental health professional,
(d) a care co-ordinator appointed in respect of the debtor,
(e) a mental health nurse,
(f) a social worker,
(g) an independent mental health advocate appointed in respect of the debtor for the purposes of arrangements made under sections 130A(1) or 130E(1) of the Mental Health Act 1983,
(h) an independent mental capacity advocate appointed in respect of the debtor for the purposes of arrangements made under section 35(1) of the Mental Capacity Act 2005,
(i) a relevant person's representative,
(j) an approved mental capacity professional approved under paragraph 39 of Schedule AA1 to the Mental Capacity Act 2005, or
(k) an appropriate person as specified in paragraph 42(5) of Schedule AA1 to the Mental Capacity Act 2005.
(2) The application must include the following information—
(a) sufficient information to identify the debtor, and
(b)evidence from an approved mental health professional that the debtor is receiving mental health crisis treatment.
(3) For the purpose of paragraph (2)(b), evidence from an approved mental health professional must include the following—
(a) sufficient information to identify the debtor,
(b) the name and contact details of the approved mental health professional,
(c) the name and contact details of the debtor's nominated point of contact,
(d) a declaration by the approved mental health professional that the debtor is receiving mental health crisis treatment, and
(e) a signed statement by the approved mental health professional that the evidence is, to the best of their knowledge and belief, correct.
(4) In addition to the information specified in paragraph (2), the application may include the following information where it is known by the person submitting the application, is relevant and has not already been provided in accordance with paragraph (2)(a)—
(a) the debtor's full name, date of birth and usual residential address,
(b) the trading name or names and address of any business carried on by the debtor,
(c) details of the debts to which the debtor is subject at the date of the application and the contact details of the creditor to whom each debt is owed, and
(d) details of any enforcement agent or other agent instructed by the creditor for the purpose of collection or enforcement of the debt including the agent's contact details.
(5) The nominated point of contact referred to in paragraph (3)(c) may be the approved mental health professional who provided the evidence referred to in paragraph (2)(b).
(6) An application to a debt advice provider under this regulation may include an application for non-disclosure of the debtor's usual residential address under regulation 38.
(7) In this regulation—
(a) "adult" means a person aged 18 or over;
(b) "carer" means an adult who—
(i) provides care for another adult, and
(ii) is in receipt of carer's allowance or an award of universal credit of an amount under regulation 29 of the Universal Credit Regulations 2013;
(c) "carer's allowance" means an allowance paid to a person in accordance with section 70 of the Social Security Contributions and Benefits Act 1992;
(d) "relevant person's representative" means a person appointed in respect of the debtor in accordance with paragraph 137 of Schedule A1 to the Mental Capacity Act 2005 or that provision as it continues in force by virtue of any transitional or savings provisions made in connection with its repeal by the Mental Capacity (Amendment) Act 2019.
Debtor eligibility for a mental health crisis moratorium and debt advice provider obligations
30.—
(1) When considering an application for a mental health crisis moratorium made under regulation 29, a debt advice provider must—
(a) assess whether the debts included in the application are qualifying debts, and
(b) obtain information relevant to the financial standing of the debtor from at least one credit reference agency.
(2) Having considered an application for a mental health crisis moratorium, a debt advice provider must initiate a mental health crisis moratorium on behalf of a debtor if the debt advice provider considers that—
(a) the debtor meets the eligibility criteria in paragraph (3),
(b) the conditions in paragraph (4) are met, and
(c) the debts to be included in the moratorium are qualifying debts.
(3) The eligibility criteria referred to in paragraph (2)(a) are that the debtor—
(a) is an individual,
(b) owes a qualifying debt to a creditor,
(c) is domiciled or ordinarily resident in England or Wales,
(d) is not subject to a debt relief order,
(e) is not subject to an interim order or individual voluntary arrangement,
(f) is not an undischarged bankrupt, and
(g) is not subject to a breathing space moratorium or a mental health crisis moratorium.
(4) The conditions referred to in paragraph (2)(b) are that, in light of the information provided in accordance with regulation 29(2) and (4) and any other information obtained by the debt advice provider—
(a) the debtor is unable, or is unlikely to be able, to repay some or all of their debt as it falls due,
(b) a mental health crisis moratorium would be appropriate, and
(c) an approved mental health professional has provided evidence that the debtor is receiving mental health crisis treatment.
(5) For the purpose of paragraph (4)(b), when considering whether a mental health crisis moratorium is appropriate, the debt advice provider—
(a) must consider whether the debtor has sufficient funds or income to discharge or liquidate their debt as it falls due, and
(b) may have regard to any other factor that the debt advice provider considers relevant.
(6) In this regulation, "credit reference agency" means a person who carries on by way of business an activity of the kind specified by article 89B of the Financial Services and Markets Act 2000 (Regulated Activities) Order 2001.
Initiation of mental health crisis moratorium
31.—
(1) In order to initiate a mental health crisis moratorium a debt advice provider must provide to the Secretary of State—
(a) confirmation that—
(i) the debtor meets the eligibility criteria in regulation 30(3), and
(ii) the conditions in regulation 30(4) are met,
(b) the information provided in accordance with regulation 29(2)(a) and (4),
(c) the name and contact details of the debtor's nominated point of contact, and
(d) information identified by the debt advice provider about any other qualifying debt.
(2) Where the Secretary of State receives the confirmation and information referred to in paragraph (1), the Secretary of State must, by the end of the following business day—
(a) cause an entry to be made on the register, and
(b) send a notification of the start of the mental health crisis moratorium to—
(i) the debtor's nominated point of contact, and
(ii) those creditors and agents whose contact details have been provided to the Secretary of State in accordance with paragraph (1)(b) and (d).
(3) Paragraph (2) is subject to regulation 38.
Duration of mental health crisis moratorium
32.—
(1) A mental health crisis moratorium starts on the day following the day on which the Secretary of State causes an entry to be made on the register in accordance with regulation 31(2)(a).
(2) A mental health crisis moratorium ends on the earliest of—
(a) the end of the period of 30 days beginning with the day on which the debtor stops receiving mental health crisis treatment,
(b) the end of the period of 30 days beginning with the day on which a debt advice provider makes a request to the debtor's nominated point of contact in accordance with regulation 33 and during which period the debt advice provider does not receive a response,
(c) the day on which cancellation of the mental health crisis moratorium takes effect under regulations 18, 19 or 34, or
(d) the day on which it ends in accordance with regulation 21 as a result of the death of the debtor.
(3) Paragraph (4) applies where a debtor's nominated point of contact—
(a) notifies the debtor's debt advice provider that the debtor has stopped receiving mental health crisis treatment, or
(b) provides confirmation that the debtor has stopped receiving mental health crisis treatment in accordance with regulation 33.
(4) Where a debt advice provider receives a notification or confirmation under paragraph (3), the debt advice provider must, by the end of the following business day, notify the Secretary of State of the date on which the debtor stopped receiving mental health crisis treatment.
(5) Where a mental health crisis moratorium ends in accordance with paragraph (2)(b), the debt advice provider must, by the end of the following business day, notify the Secretary of State that the moratorium has ended.
(6) Where the Secretary of State receives a notification under paragraphs (4) or (5), the Secretary of State must, by the end of the following business day—
(a) cause an entry to be made on the register, and
(b) send a notification to each creditor and agent who received notification of a mental health crisis moratorium under this Part.
(7) Paragraph (6) is subject to regulation 38.
Cancellation of mental health crisis moratorium
34.—
(1) Subject to paragraph (2), a debt advice provider must cancel a mental health crisis moratorium if—
(a) the debt advice provider considers that the evidence from an approved mental health professional referred to in regulation 29(2)(b) contains inaccurate, misleading or fraudulent information, or
(b) the debtor requests that the debt advice provider cancels the moratorium.
(2) A debt advice provider is not required to cancel a mental health crisis moratorium if the debtor's personal circumstances would make the cancellation unfair or unreasonable.
(3) Paragraph (2) does not apply in circumstances where the debtor requests that the debt advice provider cancels the mental health crisis moratorium in accordance with paragraph (1).
(4) In order to cancel a mental health crisis moratorium, a debt advice provider must—
(a) consult the debtor prior to doing so to the extent that the debt advice provider is able to do so, and
(b) notify the Secretary of State and the debtor of the cancellation.
(5) Where the Secretary of State receives a notification under paragraph (4)(b), the Secretary of State must, by the end of the following business day—
(a) cause an entry to be made on the register, and
(b) send a notification of the cancellation of the moratorium to each creditor and agent in respect of whom the cancellation takes effect.
(6) Paragraph (5) is subject to regulation 38.
(7) The cancellation takes effect on the day following the day on which the Secretary of State causes an entry to be made on the register in accordance with paragraph (5)(a).
(8) A notification sent to a creditor or agent in accordance with paragraph (5)(b) must—
(a) state the reason for the cancellation, and
(b) specify the date on which the cancellation takes effect.
Information about a debtor held on the register
36.—
(1) The register maintained by the Secretary of State in accordance with regulation 35(1)(b) must include the following information relating to a moratorium—
(a) information provided by a debt advice provider under these Regulations concerning—
(i) the identification details of the debtor to whom the moratorium relates, including the debtor's full name, date of birth and usual residential address,
(ii) the trading name or names and address of any business carried on by the debtor,
(b) the date on which the moratorium started, and
(c) where a moratorium has ended, the date on which the moratorium ended or was cancelled in accordance with these Regulations.
(2) This regulation is subject to regulation 38.